At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job SummaryIron Mountain is seeking a motivated and highly organized Business Support Specialist to join our Global Business Services team. In this role, you will be responsible for driving day-to-day administrative excellence, managing critical business documentation, and supporting cross-functional operations to ensure seamless service delivery.
What You'll DoIn this role, you will:
Drive Operational and Administrative Excellence: Prepare high-quality reports, presentations, dashboards, and Key Performance Indicators (KPI) trackers to provide management and leadership with actionable business insights.
Collaborate Across Key Business Functions: Liaise closely with internal operations, finance, and commercial teams to coordinate customer projects, streamline communications, and resolve service inquiries efficiently.
Ensure Process Standards and Compliance: Maintain accurate customer records, manage contract administration—including Request for Quotation (RFQ) preparation—and ensure strict adherence to organizational business process compliance guidelines.
The ideal candidate will have:
3–6 Years of Experience: Proven experience in business support, administration, customer service, logistics, or supply chain functions (exposure to contract logistics or warehousing operations is highly preferred).
Strong Functional Expertise: Proficiency in Microsoft Office (specifically Excel, PowerPoint, and Outlook) paired with exceptional analytical, reporting, and document management capabilities.
Proven Stakeholder Management: Excellent interpersonal and communication skills with a demonstrated ability to manage multiple tasks, meet tight deadlines, and solve problems with a customer-oriented approach.
A High-Ownership Mindset: A reliable, proactive, and adaptable work style with a strong sense of accountability and a commitment to maintaining high levels of integrity and confidentiality.
Competitive compensation and benefits aligned with your experience.
Flexible work options to support a healthy work–life balance.
Comprehensive health, wellness, and retirement plans.
Generous paid time off and holiday schedule.
Continuous learning and professional growth opportunities.
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Skills Required
- 3-6 years experience in business support, administration, customer service, logistics, or supply chain functions
- Proficiency in Microsoft Excel, PowerPoint, and Outlook
- Experience preparing reports, presentations, dashboards, and KPI trackers
- Stakeholder management and strong interpersonal and communication skills
- Contract administration experience including RFQ preparation; document management and process compliance
- Exposure to contract logistics or warehousing operations
- High-ownership mindset, reliability, integrity, and ability to meet tight deadlines
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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