Our Bratislava based Sell to Cash team is looking for a KBS Business Support Analyst.
In this role, you will play a pivotal part in ensuring the seamless execution of contracting processes and high-quality data administration. As a Business Support Analyst, you will handle complex tasks within the Sell to Cash process, focusing on data analysis, stakeholder communication, and driving process improvements.
What you will do
Validate and enter contractual data into the ERP system, including Customer & Equipment Master Data, Contracts, and Billing.
Resolve complex tasks and cases accurately and independently; consolidate available data sources to analyze issues, identify root causes and propose effective corrective actions.
Lead and actively participate in calls
Act as a buddy to junior colleagues by guiding them and sharing process knowledge.
Identify and implement improvements within your own process area using Lean and Lean UX principles.
Maintain and enhance process documentation to ensure accuracy, relevance, and audit compliance/readiness.
Support project implementation by performing system and process
testing.
What you bring
Intermediate Excel proficiency.
Excellent command of English (both written and spoken) and any other European language is an advantage.
Solutions-focused, curious, clear communicator, with strong decision-making and presentation skills.
Strong customer service mindset, attention to detail, and a collaborative approach in a fast-paced international environment.
We offer you the basic salary starting from 1.600Eur/gross, but the final compensation will be agreed with regard to your experience.
What KONE has to offer?
We value your authentic self
Diversity, equality and inclusion is embedded in our strategy and values
Collaborative, creative and supportive work environment
We are passionate about safety, quality and innovation
Some of our many benefits include:
Opportunities to learn and grow
Language courses contribution
Yearly performance bonus
Performance Awards
Extra vacation days
Team events
Multisport card
Hybrid way of work
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Excellent written and spoken English
- Experience in operational, process-driven, or case-based work
- Strong analytical skills and ability to perform root cause analysis
- Ability to work confidently with multiple systems and data sources
- Strong attention to detail and ability to follow defined procedures
- Ability to manage multiple tasks and meet deadlines
- Intermediate Excel skills (pivot tables, lookups, charts)
- Experience with Power BI or similar reporting tools
- Clear and practical communication style with solution-focused mindset
- Ability to collaborate effectively with international and remote stakeholders
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
