KONE Business Services (KBS) enables KONE’s global scale by running and continuously improving the core business processes—Sell to Cash, Source to Pay, and Record to Report. Guided by a strong LEAN mindset and deep process expertise, we focus on quality, consistency, and reliable execution. KBS Europe is built on skilled, motivated professionals who work together to deliver high‑impact results and support KONE’s ambition to be the easiest company to work with and work for.
Our Bratislava based Sell to Cash team is looking for a Document Management Associate to support KONE branch in Italy.
What will be your role?
Receiving, evaluating, and managing internal and external customer requests, prioritizing/setting deadlines, and logging them in the shared file;
Managing safety and administrative documentation related to routine maintenance contracts, minor system repairs, and site access for maintenance activities: collecting documents, drafting declarations, completing questionnaires, as well as verifying and transmitting them to the requester;
Managing customer portals/platforms: uploading documents and constantly monitoring/updating the uploaded files;
Liaising with clients and KONE local branches via phone and email.
Your skills and qualifications:
Enthusiasm to seek improvements and share ideas
Strong customer service mindset with excellent interpersonal and communication skills
Attention to detail and affinity for working with data
Collaborative and adaptable in a fast-paced international environment
Aspiration to learn and develop
Team player with ability to work autonomously
English language (level B2) and Italian language (Level C2).
Familiar with MS Office, with a focus on Excel
What KONE has to offer?
We value your authentic self
Diversity, equality and inclusion is embedded in our strategy and values
Collaborative, creative and supportive work environment
We are passionate about safety, quality and innovation
Some of our many benefits include:
Financial & Loyalty: DDS (3rd Pillar Pension) | Life Insurance | Cafeteria | Bonuses (Referral, Loyalty & Life Events)
Time Off & Well-being: Sick days | Extra vacation days | Multisport card
Growth & Learning: Language learning | Online training database & regular workshops
Team & Support: Team buildings & events | Employee Assistance Program (EAP)
....and several other great employee benefits!
Salary
From 1.500 EUR/month; Our final offer will be based on your experience and qualifications.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Enthusiasm to seek improvements and share ideas
- Strong customer service mindset with excellent interpersonal and communication skills
- Attention to detail and affinity for working with data
- Collaborative and adaptable in a fast-paced international environment
- Aspiration to learn and develop
- Team player with ability to work autonomously
- English language (level B2) and Italian language (Level C2)
- Familiar with MS Office, with a focus on Excel
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
