The Role
Leads client portfolio management, retention, engagement, and loyalty initiatives while maintaining CRM data quality and monitoring satisfaction and performance insights. Sets departmental KPIs, develops improvement plans, prepares reports and market analyses, participates in international events, and coaches team members. Requires strong communication, negotiation, client-handling, people-management, and stakeholder-influence skills, plus fluency in Kazakh and Russian and proficiency in English.
Summary Generated by Built In
The Role:
We are looking for a driven and strategic Lead Client Relations Manager to strengthen client loyalty and enhance client engagement across the Group. The role focuses on client portfolio management, retention strategies, and team leadership, ensuring high service standards and alignment with corporate objectives.
The main responsibilities of the position include:
- Set and monitor departmental KPIs in line with corporate targets and develop action plans to achieve them
- Implement client engagement and retention strategies to strengthen loyalty, minimize churn, and maximize client value
- Oversee client portfolios, ensuring proactive follow-up, consistent engagement, and effective relationship management
- Establish best practices for client communication, follow-up, and retention across the team
- Ensure accurate CRM maintenance and high standards of client data quality and documentation
- Monitor client satisfaction, behavioral trends, retention performance, and portfolio insights to identify improvement opportunities
- Participate in events, seminars, and promotional activities across different countries
- Prepare presentations, reports, and market analyses to support decision-making
- Coach, motivate, and develop team members while monitoring performance and supporting continuous improvement
Main requirements:
- BSc in Business Administration or any Business-related field
- Proven experience in business development, client/partner relations or similar role
- Fluent Kazakh and Russian speaker. English knowledge is a must
- Self-motivated and results driven
- Ability to cope under pressure
- Strong communication and interpersonal skills, with the ability to influence key stakeholders
- Excellent client handling, problem solving and negotiation skills
- Very good people management skills
- Computer literate
Benefit from:
- Attractive remuneration package plus performance related reward
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
- Let’s Connect – Intro Chat with Talent Acquisition
- Deep Dive – First Interview with Your Future Team
- Speak Your Strength – Language Proficiency Check
- Show Your Skills – Live Technical Session
All applications will be treated with strict confidentiality!
By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.
Skills Required
- BSc in Business Administration or a business-related field
- Proven experience in business development, client relations, partner relations, or a similar role
- Fluency in Kazakh and Russian
- English language proficiency
- Strong communication and interpersonal skills
- Client handling, problem-solving, and negotiation skills
- People management skills
- Computer literacy
- Self-motivated and results-driven approach
- Ability to cope under pressure
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The Company
What We Do
XM is a trading platform trusted by over 20 million traders, offering easy access to 1400+ global assets with low spreads, exceptional conditions, and super-fast execution for Forex and CFD trading.
