Jobs at XM

Handle client inquiries via live chat, email and phone in Arabic and English; analyze client needs; promote products; maintain client relationships; coordinate with other departments; meet team targets. Hiring includes language and technical assessments.

Plan, execute, and optimize performance marketing campaigns; conduct audience research and segmentation; analyze data and KPIs to improve ROI; prepare performance reports and recommendations; perform competitor analysis; collaborate with stakeholders; manage multiple projects and stay current with industry trends and tools.

The Trading Risk Monitoring Officer will oversee risk management, analyze trading activities, ensure compliance, and collaborate with departments for optimal operations.

The People and Culture Operations Executive manages HR operations, ensures compliance with Greek labor law, supports employee experiences, and administers payroll and benefits. They enhance systems and processes while fostering a positive work culture.

The FullStack Software Developer will design, build, and maintain web applications using React and Node.js, ensuring code quality and system architecture alignment while collaborating with other developers and stakeholders.

The IT Business Analyst will analyze requirements, collaborate with developers, document processes, and ensure solutions meet business needs, while engaging with management.

The Payment Providers Officer will manage relationships with payment providers, analyze performance, optimize processes, and resolve payment-related issues while ensuring smooth service delivery and business growth.

The role involves developing marketing strategies for Kazakhstan, implementing marketing campaigns, conducting market research, and collaborating with the marketing team and business development.

The role involves leading marketing efforts in Kenya, developing strategies, evaluating campaigns, conducting market research, and managing marketing projects.

The Incident Manager will oversee incident resolution processes, ensuring timely and effective communication, coordination, and resolution of incidents while conducting reviews and training for stakeholders. Must work under pressure and manage multiple incidents.

The Reconciliation Officer will prepare financial reconciliations, ensure accuracy of data, investigate discrepancies, and comply with regulations while collaborating with various teams.

Manage and grow partner relationships by implementing retention strategies, acting as primary partner contact, gathering feedback, identifying upsell opportunities, communicating product/promotions, and advising business development on platform improvements.

The Multimedia Designer will create multimedia content including videos and animations, utilize 3D design skills, and collaborate with marketing teams.

Plan, coordinate, and execute corporate and online events including logistics, venue/catering selection, vendor management, timelines, budgets, promotion support, on-site setup/teardown, troubleshooting, and post-event evaluation.

Investigate and manage customer complaints, maintain complaint records, liaise with departments for internal investigations, prepare responses and regulatory reports, identify trends and corrective actions, and support compliance monitoring and reporting.

The Community Executive will build and manage online communities, develop engagement strategies, monitor user feedback, and respond to inquiries to enhance community interaction.

The Graphic Designer will create engaging digital and printed materials for events and CSR initiatives, ensuring brand consistency and collaborating with the team on various design projects.

The Video & Motion Graphics Designer will create and animate assets for advertising, educational content, and marketing communications, collaborating with teams to enhance visual creativity across digital platforms.

The Manual QA Tester is responsible for writing and executing test cases, documenting results, enhancing software quality, and investigating bugs, focusing on both front-end and back-end testing.

Lead the vision and execution for end-to-end customer support experiences. Define KPIs, analyze support trends, run experiments, and improve tooling, workflows, automation, and self-service. Partner with engineering, design, operations, compliance, and business teams to reduce friction, increase efficiency, and drive measurable customer satisfaction and operational outcomes.