Jobs at XM

Handle client inquiries via live chat, email and phone in Arabic and English; analyze client needs; promote products; maintain client relationships; coordinate with other departments; meet team targets. Hiring includes language and technical assessments.

Plan, execute, and optimize performance marketing campaigns; conduct audience research and segmentation; analyze data and KPIs to improve ROI; prepare performance reports and recommendations; perform competitor analysis; collaborate with stakeholders; manage multiple projects and stay current with industry trends and tools.

The People and Culture Operations Executive manages HR operations, ensures compliance with Greek labor law, supports employee experiences, and administers payroll and benefits. They enhance systems and processes while fostering a positive work culture.

The IT Business Analyst will analyze requirements, collaborate with developers, document processes, and ensure solutions meet business needs, while engaging with management.

Manage, implement, and support enterprise cloud systems (Azure, PaaS/SaaS), Intune MDM, Azure AD, and Microsoft 365. Perform L2/L3 troubleshooting, patch management, security hardening, audits, SSO integrations, access control, capacity planning, and mentor the IT Service Desk. Liaise with partners and maintain documentation to ensure compliance, performance, and service delivery across group companies.

Manage and grow partner relationships by implementing retention strategies, acting as main partner contact, monitoring satisfaction, analyzing behavior for upsell opportunities, communicating product promotions, and advising business development on platform improvements.

Lead design and delivery of production-ready machine learning solutions. Translate business problems into analytical approaches, build and optimize advanced models (including Transformers and GNNs), collaborate with engineering and product teams, support model deployment and governance, and present insights to stakeholders.

The Payment Providers Officer will manage relationships with payment providers, analyze performance, optimize processes, and resolve payment-related issues while ensuring smooth service delivery and business growth.

The role involves developing marketing strategies for Kazakhstan, implementing marketing campaigns, conducting market research, and collaborating with the marketing team and business development.

The role involves leading marketing efforts in Kenya, developing strategies, evaluating campaigns, conducting market research, and managing marketing projects.

The Incident Manager will oversee incident resolution processes, ensuring timely and effective communication, coordination, and resolution of incidents while conducting reviews and training for stakeholders. Must work under pressure and manage multiple incidents.

Plan, coordinate and execute corporate events across the region, managing logistics, vendors, budgets, timelines, on-site setup/tear-down, inventory, and post-event evaluation. Support promotion, procurement, contract negotiation, and troubleshoot event issues while ensuring deadlines, budgets and high-quality guest experiences.

Execute regional and local marketing initiatives: digital and paid media campaigns, social media management, market research, brand consistency, event promotions, and campaign optimizations under Regional Marketing Manager direction.

Serve as a regional HR partner aligning people strategies with business priorities. Manage recruitment, onboarding/offboarding, benefits administration, employee records, performance management, employee relations, compliance, training, and HR data. Advise and support managers and employees, handle conflicts, and drive people initiatives.

The Reconciliation Officer will prepare financial reconciliations, ensure accuracy of data, investigate discrepancies, and comply with regulations while collaborating with various teams.

Investigate and manage customer complaints, maintain complaint records, liaise with departments for internal investigations, prepare responses and regulatory reports, identify trends and corrective actions, and support compliance monitoring and reporting.

Plan, coordinate, and execute corporate and online events including logistics, venue/catering selection, vendor management, timelines, budgets, promotion support, on-site setup/teardown, troubleshooting, and post-event evaluation.

The Multimedia Designer will create multimedia content including videos and animations, utilize 3D design skills, and collaborate with marketing teams.

Develop and maintain broker-side applications and operational tooling for the MetaTrader 5 ecosystem using the MT5 Manager API and .NET. Build integrations, monitor and troubleshoot live trading environments, create automated tests, optimize performance, and collaborate with Risk, Payments, Operations, and Platform teams to deliver scalable, production-grade trading platform solutions.

Drive international business expansion by setting KPIs, developing market penetration strategies, building partner/client relationships, identifying new opportunities, promoting products, preparing market analyses and reports, representing the company at events, and coaching team members to achieve growth targets.