Jobs at XM

Leads client portfolio management, retention, engagement, and loyalty initiatives while maintaining CRM data quality and monitoring satisfaction and performance insights. Sets departmental KPIs, develops improvement plans, prepares reports and market analyses, participates in international events, and coaches team members. Requires strong communication, negotiation, client-handling, people-management, and stakeholder-influence skills, plus fluency in Kazakh and Russian and proficiency in English.

The Assistant Finance Manager will review ledgers and trial balances, prepare financial and management reports, maintain accounting records, ensure VAT and tax compliance, support audits and budgeting, manage vendor payments and reconciliations, strengthen financial controls, and drive process improvements and automation across multiple entities.

Coordinates technical engagements between systems engineering, IT, business stakeholders, and third parties. Defines project scope, timelines, deliverables, and success measures; creates plans and documentation; monitors milestones; manages risks, issues, and escalations; reports KPIs and value delivery; and supports solution adoption, optimization, and continuous improvement.

Lead and mentor a front-end development team while building scalable Angular applications. Responsibilities include Agile delivery, sprint planning, architecture, coding standards, code reviews, performance optimization, security, technical direction, cross-functional collaboration, and developer career development.

The Compliance, AML and Risk Officer will build and administer the compliance management system, AML/CFT controls, risk assessments, monitoring, reporting, and regulatory readiness processes. The role oversees suspicious transaction reporting, business continuity, remediation, and risk exposure, while advising the Board, senior management, and employees. The officer will collaborate with Legal, Licensing, Operations, and Technology teams and support engagement with VARA and other regulators.

Manage and strengthen partner relationships through retention strategies, personalized support, satisfaction monitoring, feedback analysis, and upselling opportunities. Communicate product updates and promotions, identify platform improvement opportunities, and stay informed about industry trends and competitors. The role requires fluent Urdu, strong English communication, business relationship-building skills, autonomy, resourcefulness, and a valid work permit.

Manage and grow partner relationships by implementing retention strategies, providing personalized support, monitoring satisfaction, identifying upsell opportunities, communicating product updates, and advising business development on platform improvements. Travel internationally as needed.

Leads responsible AI adoption across software development and quality assurance. Researches and benchmarks AI tools, prototypes use cases, supports pilots, and translates successful solutions into development practices, standards, governance, and tooling. Advises on AI throughout the SDLC, measures impact, assesses team maturity, develops enablement materials, and collaborates with senior stakeholders, vendors, and industry communities.

Gather, document, analyze, and manage business and technical requirements; evaluate current and future processes, identify gaps, collaborate with stakeholders and developers, manage requirement changes, and test software and business processes against specifications.

Lead a platform engineering team while designing, implementing, and improving cloud infrastructure, CI/CD pipelines, automation, and Kubernetes environments. Responsibilities include maintaining GitLab CI libraries, supporting development teams, enhancing observability and deployment practices, remediating vulnerabilities, and mentoring team members. The role requires hands-on expertise across AWS, Linux, Windows, infrastructure as code, scripting, networking, and enterprise Kubernetes, along with people-management responsibilities.

Lead a QA automation team focused on shift-left testing and Python-based automation. Design scalable test frameworks, review test strategies and scripts, integrate testing with CI/CD, and collaborate with development, DevOps, product, and QA management. Provide technical direction, mentoring, training, and knowledge sharing while improving testability, coverage, code quality, and performance testing practices.

Leads enterprise data architecture strategy, governance, modeling, platform modernization, and data lifecycle standards. Designs scalable, high-availability platforms, pipelines, and data models while guiding security, quality, metadata, and compliance practices. Partners with leadership and project teams on architecture decisions, optimization, and data product delivery. Builds business cases, facilitates architecture reviews, and leads, coaches, and develops the data architecture team across multiple business units.

Manage and strengthen partner relationships through retention strategies, personalized support, satisfaction monitoring, feedback analysis, upselling opportunities, and product communication. The role also involves identifying platform improvements, tracking industry trends, and collaborating with Business Development to improve partner experiences and maximize long-term value.

Create and optimize content for social media, community responses, articles, advertising, and other digital channels. Localize Turkish-language content for target audiences, apply SEO and keyword research, maintain brand consistency, and ensure compliance with industry regulations. Collaborate with headquarters and internal teams while managing multiple deadlines and maintaining high attention to detail.

Manage reception and daily office administration, including greeting visitors, handling communications, coordinating meetings, maintaining records, arranging couriers and travel, ordering supplies, supporting facilities and IT requests, liaising with vendors, and assisting with budgets, invoicing, and expenses.

Handles client inquiries through live chat, email, and telephone; analyzes client needs; promotes products and services; maintains client relationships; coordinates with internal departments; and contributes to team targets. Requires fluent Arabic and English communication, strong organization, multitasking, interpersonal skills, computer literacy, a business-related degree, and a valid work permit.

As an International Customer Experience Coordinator, you will lead customer experience teams, ensure compliance, analyze competition, and provide high-level services while traveling abroad for up to 10 months a year.

This role involves leading marketing efforts in the Italian market, managing social media content, developing marketing strategies, and collaborating with various teams to drive demand generation.

Supports the organization’s information security program by identifying security issues, assessing third-party suppliers and services, monitoring compliance, improving security controls, supporting contractual requirements, and promoting security awareness. The role requires knowledge of information security governance, policies, security frameworks, GDPR, DORA, and operational, physical, network, system, and application security.

Design, build, and maintain scalable full-stack web applications using React and Node.js. Contribute to system architecture, write technical specifications, perform code reviews, monitor performance, and collaborate with stakeholders to deliver features on an Agile team.