What will I be doing?
- Continuously create and update Help Center content, ensuring it remains current, relevant, and user-centric.
- Review team-generated content, providing constructive feedback to enhance clarity, accuracy, and consistency.
- Collaborate closely with Product & Engineering teams to maintain accuracy and relevance in documentation.
- Translate technical information into clear, customer-friendly language in the product, contributing to improving the overall product experience.
- Share product updates with customer-facing teams and assist with collaterals – i.e., Release calendar, knowledge syncs, and roadmap syncs.
- Support teams in public-facing documentation (e.g., mobile app release notes).
What do I need?
- Proficient writing and communication skills.
- Strong attention to detail with a knack for organizing information effectively.
- Capability to comprehend technical concepts and translate them into user-friendly language.
- Ability to work both independently and collaboratively in an agile work setting.
- Previous exposure to an agile development environment is advantageous.
- Familiarity with a headless CMS is considered a plus.
Work schedules
- 2 - 3x a week in the office (hybrid setup)
- Work hours to align with our Sydney HQ: 6 am → 3 pm, including considerations for daylight saving in Sydney.
- One out-of-hour 30-minute session a week to present product updates in our Knowledge Syncs.
Top Skills
What We Do
SafetyCulture is a global technology company that puts the power of continuous improvement into everyone's hands. Our operations platform unlocks the power of observation at scale, giving leaders visibility and workers a voice in driving quality, efficiency, and safety improvements.
More than 60,000 customers use our operations platform to perform checks, train staff, report issues, and automate tasks. In doing so, we drive processes that help businesses get better every day.
Recent analysis by Forrester found that our flagship products provide a 214% return on investment for customers, and USD $3.6M in cost savings from operational improvements.
From top Australian ASX-listed grocer and retailer Coles and American aviation giant JetBlue, to Europe’s largest hospitality multi-national Accor, our operations platform is helping teams in every industry.
