About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.
About the Role
The Junior Systems Administrator plays a key role in maintaining the organization’s IT systems while delivering exceptional end-user support. This position is ideal for someone who enjoys helping others, thrives in problem-solving situations, and communicates effectively with both technical and non-technical users. The role combines hands-on technical work with a strong customer service focus to ensure smooth daily operations across the organization.
What You’ll Do
- Assist in configuring, maintaining, and monitoring cloud-based systems and network equipment to ensure reliability and performance.
- Perform system updates, patches, and preventive maintenance.
- Support backup processes, disaster recovery testing, and asset inventory tracking.
- Help maintain security and compliance by following established policies and best practices.
- Accurately document troubleshooting steps, solutions, and system configurations in the IT knowledge base.
- Identify recurring issues and recommend improvements to enhance user experience and system stability.
- Contribute to IT process optimization and standardization efforts.
- Serve as the first point of contact for NY employees experiencing IT issues, providing prompt, courteous, and effective assistance.
- Troubleshoot and resolve hardware, software, and network issues across desktop, laptop, and mobile devices.
- Set up and configure user accounts, workstations, and software in accordance with company standards.
- Communicate clearly and empathetically with users, translating technical solutions into easy-to-understand terms.
- Provide onboarding and offboarding IT support for new and departing employees, including hardware setup and access management.
- Assist with the setup and troubleshooting of conference room systems and services (Zoom and Google Meet).
What we look for
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 3-4 years of hands-on experience providing helpdesk support.
- 1-3 years of experience with systems and network administration duties.
- Experience supporting both Windows and macOS systems.
- Familiarity with ticketing systems, remote support tools, and hardware diagnostics.
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to explain technical issues clearly to non-technical users.
- Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
- Familiarity with Active Directory, Office 365, and cloud platforms such as AWS and Google Workspace.
- Familiarity with configuring and troubleshooting network infrastructure equipment (routers, switches, wireless access points).
- Organized, detail-oriented, and capable of managing multiple priorities.
Salary
- Compensation Range: $26.44-$33.65/hr
- 25% annual bonus target, paid quarterly
- Equity stock options package
- This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs
Benefits
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
#LI-MM1 #LI-Hybrid
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What We Do
Figure has applied blockchain technology across a series of real-world applications that are delivering real and immediate value to everyday consumers across sectors, including loan origination, private company cap table and fund management, security markets and payments. Figure has and continues to develop innovative products and services that seek to bypass traditional incumbents within the financial services industry.
Simply put, Figure is delivering on the promise of blockchain technology. Over $15B in transactions have been conducted on the Provenance Blockchain, a layer 1 designed for financial services, built and deployed by Figure.
As one of the first lenders to fully use blockchain technology, Figure is driving adoption across the lending ecosystem and providing stakeholders the benefit of an immutable record of asset ownership on the Provenance Blockchain. Figure’s HELOC product has enabled over 85,000 households across 45 states to unlock a combined $6 billion in equity from their homes. These lines of credit give people the opportunity to fund home improvement projects, secondary education, and more.
Figure is a regulatory powerhouse, boasting over 200 lending, servicing and money transmission licenses, SEC approval as an Alternative Trading System, and FINRA approved broker-dealer status. While some fintech companies aim to compete with traditional banks, Figure has stuck to expanding use cases for blockchain in finance and creating tech-enabled solutions for deep financial change in the markets. The company's iterative approach to product development has helped it to meet the evolving needs of its customers.
Why Work With Us
Figure creates tech-enabled, cutting-edge solutions for deep financial change, meeting the evolving needs of its customers. As the only firm leveraging blockchain technology to create real-world applications and immediate value to everyday consumers, Figure is effectively bridging the gap between the digital asset and traditional finance spaces.
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