Jobs at Figure

Leads up to 18 Customer Success Associates, overseeing daily operations, performance metrics, coaching, training, escalations, SLA adherence, policy compliance, and employee administration. Partners with Workforce Management, HR, and IT to resolve employee concerns and improve operational efficiency. Requires customer support leadership experience, preferably in contact centers or financial services, along with NMLS and Qualified Individual licensing eligibility.

Lead up to 18 Customer Success Associates, oversee daily operations, monitor productivity, efficiency, quality, and SLA metrics, coach and develop team members, manage escalated customer issues, enforce policies, maintain performance and PTO records, and collaborate with Workforce Management, HR, and IT.

Own the company’s account-based marketing and cold outbound engine for key B2B segments. Build target-account lists, contact maps, automated email journeys, messaging systems, reporting, and optimization processes. Partner with sales, partnerships, channel marketing, and field marketing to generate qualified meetings, SQLs, and pipeline. Manage Salesforce and HubSpot reporting, diagnose CRM sync issues, coordinate event-based ABM tactics, and continuously improve performance through data analysis and A/B testing.

Own end-to-end HELOC post-close operations including recording deeds, processing Assignments of Mortgage and POAs, managing vendor workflows (DART/MERS), resolving lien and recording exceptions, supporting FNMA delivery, and improving post-close processes while providing internal and external customer support.

Handle inbound customer calls, chats, and emails; guide customers through product applications, troubleshoot platform issues, conduct video notary sessions, and resolve concerns. The role requires clear communication, empathy, attention to detail, compliance training, e-notary licensing, and adaptability in a high-volume call center environment. Associates also identify support trends, contribute process improvements, and help strengthen customer trust and loyalty.

Handle inbound customer calls, chats, and emails while guiding customers through product applications, troubleshooting platform issues, resolving concerns, and delivering empathetic support. Identify support trends, contribute process improvements, conduct video notary sessions, complete compliance training, and participate in licensing programs within a fast-paced customer support center.

Handle inbound customer calls, chats, and emails; guide customers through product applications; troubleshoot platform issues; resolve concerns; conduct video notary sessions; identify support trends; complete compliance and licensing training; and contribute to customer experience improvements in a fast-paced call center.

Prospect into named enterprise accounts through email, phone, and LinkedIn. Research organizations, map stakeholders, create targeted outreach, qualify interest, and generate qualified meetings for Account Executives. Maintain accurate CRM records, build account plans, partner with Marketing on campaigns and conferences, and provide market feedback. The role requires consistent outbound activity, enterprise prospecting experience, resilience, and occasional travel.

Manage credit risk strategies for HELOC and secured lending portfolios. Refine underwriting policies, analyze loan performance and credit losses, develop valuation and predictive models, identify customer segments, and design portfolio monitoring frameworks. Partner with Capital Markets, Product, Engineering, Data Science, Fraud, Legal, and Compliance to test and implement risk changes, ensure regulatory adherence, support growth initiatives, and communicate underwriting performance to investors and executives.

Owns Figure’s digital asset financial operations, including wallet and custody administration, transaction settlement, position monitoring, and end-to-end reconciliation. Partners across Accounting, Treasury, FP&A, Capital Markets, Product, Engineering, and auditors to support close, fair value measurement, cost basis, disclosures, and SOX controls. Builds scalable automation and control frameworks for new token launches, manages custodians and exchanges, and reports digital asset positions, flows, and exposures to executives, the board, and auditors.

Leads workforce management forecasting and capacity planning for a contact center. Analyzes historical performance, volume trends, seasonality, staffing deviations, service targets, and forecast variances. Provides operational recommendations, documents procedures, supports process improvements, and serves as a subject matter expert on forecasting tools and techniques. The role requires collaboration across teams, adherence to financial-services regulations and security policies, and maintaining staffing levels aligned with demand and SLAs.

Directs treasury and financial operations for a fintech company, including funds-flow design, payment infrastructure, wire and ACH execution, cash reconciliations, remittance reporting, workflow automation, and SOX-compliant controls. Coordinates analyst workloads, mentors team members, improves operational efficiency, communicates across leadership levels, and supports capital raising and investor engagement initiatives.

The role involves providing legal counsel on markets and products at the intersection of crypto and securities, ensuring compliance with related laws.

Lead SEC and financial reporting for a public fintech company, managing preparation and filing of 10-Ks, 10-Qs, 8-Ks, XBRL tagging, and disclosure. Maintain reporting calendar, SOX controls, collaborate with legal, auditors, and executives, and provide technical accounting guidance on new standards and strategic projects.

Own a book of bank and credit union accounts and drive full-cycle enterprise sales from prospecting to closed contracts. Build C-level relationships, develop account plans and ROI/business cases, navigate regulated buyer diligence, coordinate internal teams to launch programs, and feed market needs into Product. Carry revenue targets and manage pipeline, forecasts, and cross-functional stakeholder engagement.