Jobs at Figure

As a Treasury and FinOps Analyst at Figure, you will manage cash visibility, liquidity operations, execute funding activities, and collaborate with multiple teams to enhance financial workflows.

Serve as first point of contact for customers via phone, chat, and email; guide applicants through processes, troubleshoot platform issues, conduct video notary sessions, complete compliance steps, and identify experience-improvement opportunities while following security and data-handling policies.

Provide frontline product, technical, and educational support to customers via phone, chat, and email. Troubleshoot issues, conduct video notary sessions, gather customer insights, assist process improvements, complete compliance and licensing training, and contribute to team-driven in-office customer success initiatives.

Serve as a first point of contact across phone, chat, and email; guide customers through application and product questions; troubleshoot platform issues; complete compliance steps accurately; explain financial concepts clearly; identify trends to improve experience; participate in training and licensing; contribute to a high-performing team.

Lead and coach a team of up to 18 Customer Success Associates, manage daily contact-center operations, monitor performance metrics and SLAs, handle escalations, ensure policy adherence, coordinate with WFM/HR/IT, and develop team members through training and evaluations.

Serve as first point of contact for prospective and existing customers via phone, chat, and email; guide applicants through the lending process, troubleshoot platform issues, complete compliance steps, explain financial products clearly, identify trends to improve experience, and participate in training and licensing.

The role involves providing legal counsel on markets and products at the intersection of crypto and securities, ensuring compliance with related laws.

Full-cycle recruiter responsible for high-volume hiring of Customer Operations roles: source, engage, assess, and close candidates; manage pipelines and ATS; partner with hiring managers; improve funnel metrics; and support objective, secure hiring practices.

Manage broker and correspondent Non-QM loan submissions from intake through funding. Review packages for guideline compliance, validate documentation, maintain LOS status, resolve post-close QC findings, provide proactive partner communication, and drive process improvements across the Third Party channel.

Lead SEC and financial reporting for a public fintech company, managing preparation and filing of 10-Ks, 10-Qs, 8-Ks, XBRL tagging, and disclosure. Maintain reporting calendar, SOX controls, collaborate with legal, auditors, and executives, and provide technical accounting guidance on new standards and strategic projects.

Lead and enhance lending compliance across origination, servicing, and secondary markets. Design and oversee a Compliance Management System, ensure federal and state regulatory adherence, manage exams and audits, conduct risk assessments, oversee issue resolution and reporting, and partner cross-functionally to embed compliance into products, operations, and third-party relationships.

Founding member of the tax function responsible for tax strategy, compliance, and ASC 740 provision infrastructure. Manage federal, state, and local filings, audits, transfer pricing, R&D credits, information reporting (1099/1098), and tax implications of blockchain/digital-asset products. Partner with Product, Engineering, Legal, and Finance to design scalable processes, controls, and SOX-ready workflows.

Provide omnichannel customer and third-party support for Figure's loan products, perform loan administration tasks (documentation review, payment assistance), troubleshoot issues, collaborate with internal teams, and contribute process-improvement insights to enhance customer experience.