Jobs at Figure

Directs treasury and financial operations for a fintech company, including funds-flow design, payment infrastructure, wire and ACH execution, cash reconciliations, remittance reporting, workflow automation, and SOX-compliant controls. Coordinates analyst workloads, mentors team members, improves operational efficiency, communicates across leadership levels, and supports capital raising and investor engagement initiatives.

Lead and coach a team of up to 18 Customer Success Associates, manage daily contact-center operations, monitor performance metrics and SLAs, handle escalations, ensure policy adherence, coordinate with WFM/HR/IT, and develop team members through training and evaluations.

Own end-to-end HELOC post-close operations including recording deeds, processing Assignments of Mortgage and POAs, managing vendor workflows (DART/MERS), resolving lien and recording exceptions, supporting FNMA delivery, and improving post-close processes while providing internal and external customer support.

Lead a team of up to 18 Customer Success Associates, oversee daily operations, track performance metrics, coach and develop staff, manage escalations, ensure SLA and policy adherence, coordinate with Workforce Management/HR/IT, and handle administrative tasks including performance records and disciplinary actions. Requires NMLS and Qualified Individual licensing where needed.

The role involves providing legal counsel on markets and products at the intersection of crypto and securities, ensuring compliance with related laws.

Full-cycle recruiter responsible for high-volume hiring of Customer Operations roles: source, engage, assess, and close candidates; manage pipelines and ATS; partner with hiring managers; improve funnel metrics; and support objective, secure hiring practices.

Lead revenue and related balance sheet accounting (loans, receivables, reserves); own month-end close, reconciliations, reporting, SOX controls, and audit readiness. Design scalable accounting frameworks, support new product launches, partner with Product/Engineering, and manage a high-performing accounting team.

Lead SEC and financial reporting for a public fintech company, managing preparation and filing of 10-Ks, 10-Qs, 8-Ks, XBRL tagging, and disclosure. Maintain reporting calendar, SOX controls, collaborate with legal, auditors, and executives, and provide technical accounting guidance on new standards and strategic projects.

Own a book of bank and credit union accounts and drive full-cycle enterprise sales from prospecting to closed contracts. Build C-level relationships, develop account plans and ROI/business cases, navigate regulated buyer diligence, coordinate internal teams to launch programs, and feed market needs into Product. Carry revenue targets and manage pipeline, forecasts, and cross-functional stakeholder engagement.

Provide phone, chat, and email support to prospective and existing customers; guide applicants through HELOC and other product processes; troubleshoot platform issues; complete compliance steps and security training; identify experience-improving trends; participate in training and licensing programs; work in a fast-paced, high-volume customer operations team.

Founding member of the tax function responsible for tax strategy, compliance, and ASC 740 provision infrastructure. Manage federal, state, and local filings, audits, transfer pricing, R&D credits, information reporting (1099/1098), and tax implications of blockchain/digital-asset products. Partner with Product, Engineering, Legal, and Finance to design scalable processes, controls, and SOX-ready workflows.

As a Treasury and FinOps Analyst at Figure, you will manage cash visibility, liquidity operations, execute funding activities, and collaborate with multiple teams to enhance financial workflows.

Serve as first point of contact for customers via phone, chat, and email; guide applicants through processes, troubleshoot platform issues, conduct video notary sessions, complete compliance steps, and identify experience-improvement opportunities while following security and data-handling policies.

Provide frontline product, technical, and educational support to customers via phone, chat, and email. Troubleshoot issues, conduct video notary sessions, gather customer insights, assist process improvements, complete compliance and licensing training, and contribute to team-driven in-office customer success initiatives.