Jobs at Figure

Analyze and model marketing, product, and loan application data to optimize the borrower funnel and drive growth. Build BigQuery datasets, dbt models, and Tableau dashboards; evaluate customer behavior, acquisition costs, approval rates, and origination performance. Partner with Product, Marketing, and Engineering on A/B tests, statistical analysis, and actionable insights for leaders. Apply lending and fintech knowledge to improve conversion, customer value, and portfolio outcomes.

Develop and productionize machine learning and AI systems across document intelligence, language, vision, and multimodal applications. Design datasets, models, training pipelines, and evaluation frameworks; fine-tune foundation models; run GPU experiments; and build reusable AI capabilities. Partner with engineering and product teams on deployment, monitoring, reliability, and improvement while communicating technical tradeoffs and delivering measurable business outcomes in regulated financial services.

Lead a portfolio of machine learning, generative AI, data, and platform products from discovery through production. Partner with Data, Engineering, Operations, Finance, Legal, and other teams to manage roadmaps, OKRs, business cases, dependencies, launches, governance, and vendor relationships. Measure outcomes such as cost savings, quality, automation, and hours saved. Build prototypes, guide model evaluation and human-in-the-loop QA, support architecture decisions, and mentor product managers.

Supports corporate training programs by assessing learning needs, developing training materials and job aids, coordinating sessions, assisting with facilitation, managing LMS content, tracking participation, analyzing evaluations, and preparing reports. The role also maintains operational knowledge, communicates process updates, and supports trainers and participants in hybrid and onsite environments.

Leads business planning, executive reporting, budgeting, forecasting, and strategic analysis across Lending and Digital Assets. Partners with Finance, GTM, Product, Analytics, Operations, and Capital Markets to track performance, identify risks, improve operating tools, and support executive decision-making. The role also scales business processes, aligns stakeholders, and translates strategy into execution.

Reviews customer applications, transactions, and monitoring alerts to detect fraud, money laundering, suspicious activity, and other financial crimes. Supports BSA/AML, CIP, CDD, EDD, OFAC, SAR, and elder financial abuse compliance obligations; escalates incidents, applies mitigation strategies, minimizes losses, and helps maintain regulatory reporting timelines. The role requires balancing fraud prevention with customer experience and may involve weekend or unusual-hour work.

Manages secondary capital markets transactions, warehouse facilities, loan trades, allocations, securitization support, investor diligence, settlements, and reporting. Develops trade plans, monitors liquidity and pipeline commitments, evaluates buyer bids and post-trade P&L, oversees loan data reconciliation, and resolves collateral or credit exceptions. Partners with Finance, mortgage operations, technology, product, servicers, trustees, and external counterparties to improve reporting and automate capital markets processes.

Architects and scales technical integrations for enterprise mortgage lending partners. Leads technical discovery, designs API and webhook architectures, guides REST API, authentication, and SSO implementations, supports sandbox testing and production readiness, troubleshoots distributed-system issues, and documents integration solutions. Partners with Product, Engineering, Compliance, and Partnerships to accelerate onboarding, improve workflows, identify product gaps, and develop reusable integration patterns and playbooks.

Provides executive and administrative support to the CEO and CFO, managing complex calendars, domestic and international travel, board and investor meetings, expenses, and priorities. Oversees daily operations of the New York City office, including vendors, supplies, equipment, workplace services, onboarding, and ad hoc IT support. Plans offsites and office events, manages budgets and vendors, and supports special projects and cross-functional initiatives.

Serve as a first point of contact for prospective and existing customers through phone, chat, and email. Guide customers through financial product applications, resolve issues, explain complex concepts, provide troubleshooting support, complete compliance steps, and identify customer experience improvements. The role includes training and licensing programs and requires accurate work in a fast-paced, high-volume environment.

Handles inbound customer calls, chats, and emails in a high-volume call center environment. Guides customers through products and applications, troubleshoots platform issues, conducts video notary sessions, resolves concerns, identifies support trends, and contributes to process improvements. The role requires strong communication, attention to detail, compliance training, e-notary licensing, and adherence to security and data-handling procedures.

Lead product design for complex fintech and blockchain marketplace experiences across investing, lending, borrowing, and digital assets. Translate ambiguous requirements, financial concepts, technical constraints, and regulatory needs into intuitive workflows. Create prototypes and high-fidelity designs, collaborate with Product and Engineering through implementation, contribute to design systems, anticipate edge cases, influence product decisions, and mentor designers.

Develop and execute Figure’s investor relations strategy, communicate financial performance and blockchain initiatives, manage investor and analyst relationships, oversee earnings disclosures and presentations, monitor market sentiment, and advise executive leadership on investor communications and market volatility.

Scale partnerships across depository institutions, home improvement, and small-business lending. Source and negotiate strategic, product, and channel partnerships; coordinate product, engineering, credit, legal, and implementation teams through launch; and build repeatable partnership programs and playbooks. Own the internal partnership process, remove launch obstacles, manage the Salesforce pipeline, and drive loan origination volume and partner adoption on Figure’s platform.

Handle inbound customer calls, chats, and emails; guide customers through products and applications; troubleshoot platform issues; conduct video notary sessions; identify support trends; complete licensing and compliance training; and maintain security and data-handling standards.

Support treasury and financial operations across multiple entities by monitoring cash and digital assets, reconciling accounts, executing wires and ACH transfers, managing loan-sale funding, processing vendor payments, producing contractual reports, and supporting month-end close. The role also reconciles loan and collateral data, improves financial workflows, assists with capital raising, and partners cross-functionally to maintain controls and scale blockchain-enabled financial infrastructure.

Execute and maintain loan pricing changes across systems, monitor pricing accuracy, develop controls, and identify discrepancies. Analyze product performance, funnel conversion, competitor pricing, and revenue metrics. Build dashboards and reporting, support financial and market analysis, collaborate cross-functionally, and document pricing processes and decisions.

Advise Figure on corporate governance, public company reporting, securities law, capital markets, M&A, broker-dealer regulation, and blockchain-based securities initiatives. Lead transactions, regulatory matters, board support, outside counsel, and cross-functional execution while providing practical guidance to senior executives on complex legal and compliance issues.

Manage credit risk strategies for HELOC and secured lending portfolios. Refine underwriting policies, analyze loan performance and credit losses, develop valuation and predictive models, identify customer segments, and design portfolio monitoring frameworks. Partner with Capital Markets, Product, Engineering, Data Science, Fraud, Legal, and Compliance to test and implement risk changes, ensure regulatory adherence, support growth initiatives, and communicate underwriting performance to investors and executives.

Leads workforce management forecasting and capacity planning for a contact center. Analyzes historical performance, volume trends, seasonality, staffing deviations, service targets, and forecast variances. Provides operational recommendations, documents procedures, supports process improvements, and serves as a subject matter expert on forecasting tools and techniques. The role requires collaboration across teams, adherence to financial-services regulations and security policies, and maintaining staffing levels aligned with demand and SLAs.