Junior IT Support Officer

The NetOne Foundation, as the implementing partner for Intervention 2 of the Smart Africa Markets for All (SAMA) Programme in Zambia, is spearheading a transformative four-year initiative under the Smart Africa Alliance, in partnership with the Mastercard Foundation. The programme is designed to improve the livelihoods of at least 32,000 young people, 20,000 women in the informal economy through the AISHA programme, and 12,000 ICT-trained youth through the NALA programme, with a strong focus on empowering young women, who represent at least 70% of the beneficiaries.

SAMA seeks to expand access to inclusive digital markets, entrepreneurship opportunities, and dignified employment by strengthening digital skills, promoting financial inclusion, and enhancing market access for economically disadvantaged youth. Through the programme, informal traders are equipped with practical digital and business skills to grow and sustain their enterprises, while ICT-trained unemployed youth receive industry-relevant digital training and professional certifications across data science, cybersecurity, AI, and cloud computing to increase their employability and participation in the digital economy.

Role Profile

This position will provide IT support to the NetOne Foundation’s Smart Africa Digital Markets for All (SAMA) programme. The Junior IT Support Officer will provide technical support and maintain IT systems to ensure smooth and efficient operations across the organization. The role supports hardware, software, and network systems, as well as end-user support, to ensure minimal downtime and effective service delivery.

Job Description:

●        Provide first-line IT support to staff and project teams

●        Troubleshoot hardware, software, and network issues

●        Install, configure, and maintain computer systems and applications

●        Manage user accounts and system access rights

●        Perform system updates, backups, and routine maintenance

●        Support internet, email, and printer connectivity

●        Maintain IT equipment inventory and records

●        Ensure data security and basic system protection measures

●        Provide IT support and guidance to staff as needed

●        Support staff with IT-related training and troubleshooting

Minimum Requirements

• Diploma in Information Technology or related field 
  
• Experience in an NGO/donor-funded environment is an added advantage·   
  
• Miinimum two (2) years experience in IT Support Role