We currently have a vacancy for an Junior IT Support Engineer fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.
Your tasks:
- Handle Service Desk calls, manage incident resolution workflows, and support end users effectively;
- Create, manage and automate tickets within ServiceNow, with a solid understanding of workflows and automation opportunities;
- Automate existing workflows including automating ticket creation and management in ServiceNow while improving the quality of service delivery;
- Reporting activities;
- Handle incoming calls using ServiceNow and task management;
- Create relevant documentation as well as user manuals.
Requirements
- University degree in IT or relevant discipline, combined with minimum 2 years of relevant working experience in IT;
- Excellent experience with Service Now, opening tickets, forwarding as well as resolving them;
- Experience providing First Level IT Support in a Service Desk or Help Desk environment;
- Experience using IT Service Management (ITSM) and ticketing platforms such as ServiceNow and Jira;
- Experience with troubleshooting for end-user issues involving operating systems, applications, hardware, and connectivity;
- Experience working with or following Standard Operating Procedures (SOPs) and creating or maintaining technical documentation;
- Good understanding of incident, request, and problem management processes.
- Good knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and general connectivity troubleshooting;
- Ability to accurately document issues, resolutions, and troubleshooting steps, creating SOPs.
- Exposure to software testing, User Acceptance Testing (UAT), or Quality Assurance (QA) activities is highly desirable;
- Excellent command of the English language.
Benefits
If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference (156830/09/2026).
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
EUROPEAN DYNAMICS (www.eurodyn.com) is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations in 40 countries and 4 continents.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, age, national origin, ethnicity, gender, disability, sexual orientation, gender identity or religion.
EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.
Skills Required
- University degree in IT or relevant discipline and minimum 2 years of relevant IT experience
- Experience with IT user support and service desk operations
- Experience with ServiceNow (ticket creation, forwarding, resolution, automation)
- Experience with Confluence and Jira
- Experience with service delivery activities and reporting
- Experience creating user support documentation, SOPs and user manuals
- Experience with backup and restore and system administration in Linux and Windows
- Good knowledge of cloud environments and deployments (preferably AWS)
- Experience with task automation and DevOps
- Excellent command of the English language
What We Do
EUROPEAN DYNAMICS is a leading Information Technologies service provider and software developer in the field of e-government, operating internationally as a group of companies, with offices and antennas in Athens, Berlin, Basel, Brussels, Copenhagen, London, Luxembourg, Nicosia, Stockholm, etc. The group designs, develops, supports and operates complex IT systems and commercialises a wide range of software products in the field of e-government, using state-of-the-art technologies. EUROPEAN DYNAMICS employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). The group’s staff is multilingual and multinational with in-depth experience in the delivery of services to the government sector worldwide. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 300 million. Customers include government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes. The company has an extended expertise in the areas of e-Government, e-Business, e-Procurement, e-Collaboration, groupware and workflow, content, document and knowledge management, communications middleware, network management, ICT security, broadband and mobile applications. EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy
