Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
How you will contribute
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience
- Communicating effectively, applying interpersonal skills and taking initiative
More about this role
Key Responsibilities:
- Operational Delivery: Responsible for executing processes in line with policies and standard operating procedures. Strong working knowledge of enabling technologies, systems (e.g. Workday, ServiceNow) and processes in order to ensure high-quality service delivery.
- Candidate Communication: Serve as the point of contact between the company and external candidates, ensuring a positive and professional candidate experience.
- Documentation and Compliance: Maintain accurate and up-to-date records in the HR system, primarily using Workday. Ensure compliance with all relevant policies and regulations. Handle all the signed documentation to the payroll team.
- Internal offers: Draft salary proposals for internal candidates and ensure compliance with local Compensation & Benefit policies.
- Onboarding Assistance: Support the onboarding process by facilitating a smooth transition for new hires.
- Building relationships with key stakeholders i.e. People Leads, Talent Acquisition, Hiring managers, Payroll, My Rewards, Work & Life, People Experience.
- Working flexibly across other teams within the People Shared Service Centre as volumes in the center fluctuate.
What extra ingredients you will bring:
- Fluency in Dutch & English is mandatory.
- Previous experience in talent acquisition, customer service or any HR admin field is a plus.
- Familiarity with HR systems, particularly Workday, is a plus.
- Excellent organizational and communication skills.
- Detail-oriented with the ability to handle multiple cases simultaneously.
- Strong interpersonal skills and a customer-focused approach.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Work schedule: Full Time (hybrid model).
What's in it for You
We're Europe's biggest and best snacking company. Milka, 7Days, Poiana, Oreo, belVita, LU are some of the iconic brands in our portfolio and we work across 48 markets to create brands consumers love.
Join us in Romania for an exciting and progressive career. Not only will you be working with Iconic Brands, you'll have the opportunity to move cross functionally, and work with the best talent in the industry. Join us today!
Additionally, you will be eligible for a number of benefits including: meal tickets, medical subscription, free company goods, transport allowance, X-mas and Easter bonuses.
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Service Operations (Delivery)
Global Business Services
Skills Required
- Fluency in Dutch and English
- Experience working in a shared service organization
- Process design and mapping and business requirements gathering experience
- Strong organizational and communication skills
- Detail-oriented with ability to handle multiple cases simultaneously
- Ability to maintain confidentiality and handle sensitive information
- Good team player with influencing skills and stakeholder relationship building
- Familiarity with HR systems (particularly Workday)
- Previous experience in talent acquisition, customer service or HR administration
- Knowledge of enabling technologies and service delivery processes (e.g., ServiceNow)
Mondelēz International Compensation & Benefits Highlights
-
Healthcare Strength — Healthcare coverage is presented as comprehensive for U.S. roles, including medical, dental, vision, prescription, EAP, and optional critical illness/accident plans with HSA/FSA, with eligibility often starting at hire. Wellness resources and mental health support are also highlighted across company and benefits materials.
-
Retirement Support — Retirement programs are portrayed as a standout, with a 401(k) that includes a competitive employer match and, for eligible groups, an additional non‑elective contribution; certain populations also retain legacy or contractual pension arrangements. Company filings and contract communications reinforce ongoing retirement offerings across employee groups.
-
Leave & Time Off Breadth — Paid time off and holidays are positioned as competitive, and company materials also note paid volunteer time. Global parental‑leave standards and adoption/surrogacy assistance expand the time‑off and family‑support offering.
Mondelēz International Insights
What We Do
Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 90,000 individuals around the world. Our Purpose Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way. Our Brands We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our People Our 90,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are. Our Strategies We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands, and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities: • Growth: accelerate consumer-centric growth • Execution: drive operational excellence • Culture: build a winning growth culture
Why Work With Us
We offer passionate, energetic and curious people a huge choice of careers in our fun, fast-paced, global business. We operate in four regions: Asia, Middle East & Africa; Europe; Latin America; and North America. And in over 80 countries our people are united in a common purpose to empower people to snack right.
Gallery
Mondelēz International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
#TeamMDLZ Flexible Working Pledge: We Trust each other to work flexibly and productively We show Empathy, encouraging belonging and connection We are Mindful of making space and taking time
