SUMMARY
We're looking for a motivated and
customer-focused Junior Customer Success Manager to join our client's
team. In this role, you'll build strong relationships with customers, help them
successfully adopt client's platform, and ensure they achieve value from
clients’ software. You'll work closely with Sales, Support, Product, and other internal
teams to deliver exceptional customer experience throughout the customer
lifecycle.
This is an excellent opportunity for
someone early in their Customer Success career who enjoys building
relationships, solving problems, and working in a fast-paced SaaS environment.
JOB RESPONSIBILITIES
- Manage a portfolio of small to mid-sized
customer accounts.
- Guide customers through onboarding and
product adoption.
- Build trusted relationships through regular
check-ins and proactive communication.
- Monitor customer health and identify
opportunities to improve engagement and satisfaction.
- Respond to customer questions and
coordinate with Support and Product teams to resolve issues.
- Deliver product training and share best
practices to help customers maximize value.
- Maintain accurate customer records and
activity on the CRM and Customer Success platform.
- Identify potential renewal risks and
partner with senior team members to develop success plans.
- Gather and share customer feedback with
Product, Engineering, and Sales teams.
- Support customer renewals and identify
opportunities for account growth or expansion.
- Contribute to customer education materials,
playbooks, and knowledge base content.
- Track and report on key Customer Success
metrics, including onboarding completion, product adoption, customer
satisfaction, and retention.
QUALIFICATIONS
- 3-4 years of
experience in Customer Success, Account Management, Customer Support, Sales, or
another customer-facing role.
- Bachelor's degree or
equivalent professional experience.
- Excellent written and
verbal communication skills.
- Strong organizational,
time management, and problem-solving skills.
- Ability to manage
multiple priorities in a fast-paced environment.
- Comfortable learning
new technologies and software platforms.
- A customer-first
mindset with a proactive approach to relationship management.
Preferred
Qualifications
- Experience working in
a SaaS or technology company.
- Familiarity with CRM
platforms such as Salesforce or HubSpot.
- Experience with
Customer Success platforms such as Gainsight, ChurnZero, Planhat, or Vitally.
- Understanding of SaaS
metrics, including retention, churn, customer health scores, and product
adoption.
- Experience delivering
virtual customer training or product demonstrations.
JOB REQUIREMENTS
- Should be willing to
accept a long-term work-from-home arrangement.
- Should be amenable to
a permanent night shift schedule.
Skills Required
- 3-4 years of experience in Customer Success, Account Management, Customer Support, Sales, or another customer-facing role.
- Bachelor's degree or equivalent professional experience.
- Excellent written and verbal communication skills.
- Strong organizational, time management, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable learning new technologies and software platforms.
- A customer-first mindset with a proactive approach to relationship management.
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
- Experience working in a SaaS or technology company.
- Familiarity with CRM platforms such as Salesforce or HubSpot.
- Experience with Customer Success platforms such as Gainsight, ChurnZero, Planhat, or Vitally.
- Understanding of SaaS metrics, including retention, churn, customer health scores, and product adoption.
- Experience delivering virtual customer training or product demonstrations.
What We Do
ScalableOS is an expert offshoring company that connects growth-focused businesses with exceptional global talent, providing tailored offshore staffing solutions to enhance business efficiency and drive growth.
