Requirements
Act as the primary point of contact for clients, maintaining strong relationships and ensuring customer satisfaction.
Provide support and resolve client queries related to ongoing projects in a timely and efficient manner.
Understand client needs and offer solutions, including cross-selling and upselling services.
Proactively acquire new clients and expand business opportunities.
Monitor project progress, coordinate with internal teams, and ensure timely completion of deliverables.
Exhibit a keen interest in new initiatives and innovations within the industry/ project.
Maintain detailed client records and project reports using strong Excel skills.
Ensure end-to-end task management and timely execution of all assigned responsibilities.
Work collaboratively with different teams to enhance client experience and satisfaction.
Benefits
Skills Required
- Strong client management and relationship-building skills
- Ability to provide timely and efficient client support
- Ability to cross-sell and upsell services
- Ability to proactively acquire new clients and expand business opportunities
- Project coordination and end-to-end task management experience
- Ability to monitor project progress and meet deadlines
- Strong Microsoft Excel skills
- Ability to collaborate effectively with cross-functional teams
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
