Are You Ready to Make It Happen at Mondelēz International?
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
How you will contribute:
You will develop a strong understanding of cross-functional business acumen to meet and exceed service level agreements and obligations and ensure compliance with Mondelēz International policies and legal requirements. As a co-owner of standard operating procedures, you will champion process standardization, conduct internal operational audits, oversee manual processes while exploring automation opportunities, monitor key performance indicators (KPIs), measure team performance and deliver insights to leadership. You will foster a culture of accountability and transparency, stakeholder engagement and promote alignment across teams, ultimately enhancing the overall efficiency and performance of operations.
Team Leadership & Development
- Lead and manage a team of Talent Acquisition Coordinators, providing ongoing coaching, process guidance, and performance support
- Set clear expectations and cultivate a culture of accountability, engagement, and continuous development aligned to business outcomes
- Drive onboarding KPIs and invest in team member growth
Process Governance & Continuous Improvement
- Oversee the maintenance and governance of SOPs, documentation, and TA Controls to ensure accuracy, compliance, and operational efficiency
- Monitor trends, assess risks, and collaborate with TA/COE to proactively address issues and implement solutions
- Lead escalation management and drive continuous improvement through thought leadership and team-wide adoption
Decision-Making & Problem Solving
- Exercise sound judgment and operate independently to prioritize and resolve complex or ambiguous cases
- Evaluate downstream impacts when making decisions; escalate with intent and strategy
Stakeholder Engagement
- Deliver a seamless, high-quality onboarding experience for Hiring Managers, Candidates, and key Stakeholders
- Act as a secondary TA Liaison to internal partners and TA/COE
What you will bring:
In addition to a desire to drive your future and accelerate your career, you will bring experience and knowledge in:
- Experience managing, leading, or mentoring a team.
- Experience in Talent Acquisition, HR Operations, or a Shared Services environment.
- Exposure to SOP governance, escalation management, or process improvement initiatives
- Owning an interest to gain a deep understanding of business dynamics, enabling you to collaborate seamlessly with diverse internal stakeholders and align initiatives with team objectives.
- Promoting a culture of teamwork within a shared service environment by mentoring and empowering direct reports with effective leadership and communication skills to achieve shared goals and elevate team performance.
- Process analysis, design, and mapping, with a strong emphasis on gathering and assessing business requirements to identify gaps to enable the enhancement of process efficiency, streamlining workflows, and improving overall performance while ensuring strict compliance with standards and key performance indicators (KPIs).
- Demonstrating exceptional communication and interpersonal skills, with a strong ability to initiate and drive projects forward, leveraging effective stakeholder engagement and relationship-building to achieve desired results.
More about this role
Work set up: Hybrid (Required 3 days in Office)
Work schedule: Nightshift
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Service Operations (Delivery)
Global Business Services
Skills Required
- Experience managing, leading, or mentoring a team
- Experience in Talent Acquisition, HR Operations, or a Shared Services environment
- Exposure to SOP governance, escalation management, or process improvement initiatives
- Process analysis, design, and mapping, including gathering and assessing business requirements
- Strong communication and interpersonal skills
- Ability to initiate and drive projects forward through stakeholder engagement and relationship-building
- Ability to work a night-shift schedule
- Ability to work onsite three days per week in a hybrid setup
Mondelēz International Compensation & Benefits Highlights
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Healthcare Strength — Company materials list medical, dental, vision, prescription coverage, an Employee Assistance Program, and optional critical illness/accident insurance among standard U.S. offerings, with wellness resources highlighted in some locations. The breadth of health programs is detailed across official and role-specific pages.
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Retirement Support — Retirement offerings include a 401(k) savings plan with company match, with sources describing competitive match formulas and, for some employee groups, additional company contributions or legacy pension arrangements. These elements are positioned as part of a strong U.S. financial benefits package.
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Parental & Family Support — The U.S. policy provides 10 weeks of paid parental bonding leave for all caregivers, plus short‑term disability time for birth mothers. Adoption and surrogacy assistance and childcare-related supports are also called out in official materials.
Mondelēz International Insights
What We Do
Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 90,000 individuals around the world. Our Purpose Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way. Our Brands We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our People Our 90,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are. Our Strategies We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands, and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities: • Growth: accelerate consumer-centric growth • Execution: drive operational excellence • Culture: build a winning growth culture
Why Work With Us
We offer passionate, energetic and curious people a huge choice of careers in our fun, fast-paced, global business. We operate in four regions: Asia, Middle East & Africa; Europe; Latin America; and North America. And in over 80 countries our people are united in a common purpose to empower people to snack right.
Gallery
Mondelēz International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
#TeamMDLZ Flexible Working Pledge: We Trust each other to work flexibly and productively We show Empathy, encouraging belonging and connection We are Mindful of making space and taking time
