Jobs at Inspectorio

Manage a high-volume customer portfolio for a SaaS traceability product, supporting onboarding, adoption, renewals, training, customer health monitoring, and expansion opportunities. Collaborate cross-functionally to resolve process gaps, collect feedback, improve workflows, and optimize tools. Meet customer success metrics, OKRs, KPIs, and retention targets while delivering a strong customer experience.

Design, build, and maintain high-performance backend and frontend services using NodeJS, Python and React. Architect scalable SaaS features, troubleshoot performance issues, lead code reviews, mentor junior engineers, collaborate with product/design/QA, improve CI/CD, and work with support to resolve customer incidents. Utilize AI-assisted tools to streamline workflows.

Lead design, development, and maintenance of high-performance backend services using Python and Django. Translate ambiguous requirements into scalable solutions, guide architecture and implementation, mentor engineers, drive CI/CD and performance improvements, troubleshoot production incidents, and collaborate with product, QA, and support to deliver measurable customer value.

Leads end-to-end enterprise SaaS implementations, including discovery, solution design, technical integrations, configuration, deployment, and optimization. Advises clients, conducts workshops and demos, troubleshoots technical issues, manages project risks, and collaborates with Sales, Product, Engineering, and Customer Success. Applies AI capabilities to supply chain workflows, gathers requirements, drives change adoption, and mentors junior consultants.

Develop and maintain scalable backend and frontend services using NodeJS, Python, and ReactJS. Design new features, optimize performance, troubleshoot issues, lead code reviews, mentor junior developers, and collaborate with product, design, QA, and support teams. Contribute to secure, maintainable software, continuous integration and deployment, customer incident resolution, and AI-assisted development practices.

The role focuses on leading product safety and quality initiatives within supply chains, collaborating cross-functionally while providing expertise and thought leadership in compliance and sustainability.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

Lead QA automation strategy for web, mobile, and API layers: design scalable frameworks, integrate automation into CI/CD, promote shift-left testing, leverage AI-assisted tools, mentor QA engineers, drive reliability and observability, and improve quality metrics and release confidence.

Own end-to-end B2B SaaS customer implementations from handoff through go-live. Manage project plans, milestones, risks, scope, governance, stakeholder communication, integrations, data migration, UAT, training, and launch readiness. Coordinate Customer Success, Solution Consulting, Product, Account Executive, and customer teams while driving accountability and continuous improvement of implementation processes, playbooks, and best practices across complex, multi-workstream programs.

Lead end-to-end implementations of Inspectorio's supply chain platform, design solutions and integrations (APIs, SFTP), run discovery and technical workshops, advise enterprise clients on AI-driven features, manage multiple projects, troubleshoot issues with Product/Engineering, and mentor junior consultants to ensure adoption and value realization.

Drive top-of-funnel growth across EMEA by identifying, qualifying, and nurturing prospective enterprise and mid-market customers. Use AI-driven prospecting and market intelligence to build pipeline, align early-stage messaging with AEs, map stakeholders, and collaborate with Marketing on regional campaigns. Track KPIs like meetings booked and qualified opportunities.

The Senior Account Executive drives revenue growth by closing new business with enterprise clients, building relationships, and tailoring solutions to meet business needs.