Infrastructure & Platform Modernization
- Lead infrastructure automation leveraging Infrastructure-as-Code (IaC) tools (Terraform, Pulumi, AWS CloudFormation, etc.).
- Design and maintain scalable, secure, and compliant cloud-native infrastructure (AWS, Azure, or GCP).
- Build reusable IaC modules and enforce infrastructure standards across environments.
- Drive cloud platform modernization and legacy system transformation.
- Build containerization and orchestration strategies using Docker and Kubernetes.
- Implement infrastructure testing and validation into CI/CD pipelines.
Production Operations & Application Support
- Provide operational support for UI and backend applications, ensuring system stability and quick resolution of production issues.
- Conduct incident triage, root-cause analysis, and resolution for Illustration application outages or defects.
- Participate in 24/7 on-call support rotation and production deployment activities.
- Perform IT incident response, triage live issues, and address application data issues with proper documentation and RCA.
- Conduct quarterly trend analysis to proactively identify system risks and performance improvement areas.
Continuous Improvement & Monitoring
- Modernize and refactor underperforming solutions for long-term sustainability.
- Define, implement, and track service SLAs, SLOs, and SLIs for critical services.
- Provide operational metrics and reporting on production performance, SLA adherence, and support tickets.
- Identify opportunities for automation to reduce manual intervention in incident management.
- Stay up to date with emerging technologies and evaluate their applicability for platform improvement.
Technical Collaboration & Client Interface•
- Work closely with business partners, developers, architects, and third-party vendors to ensure system stability.
- Manage operational relationships with external vendors and internal stakeholders.
- Provide support to project life cycle activities, including architecture reviews, code reviews, solution validation, and release readiness.
- Translate business requirements into technical architecture aligned with MassMutual platform standards.
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations.
Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion.
With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community.
Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational.
Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual
India Global Capability Center is a result of this effort. We are here to empower careers and help
people secure their futures through innovation and technology.
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