We're looking for an experienced Senior Project Manager to lead the delivery of Dynatrace professional services across Federal Government and Public Sector customers.
In this role, you'll partner with customers, delivery teams, and senior stakeholders to successfully deliver complex technology initiatives within secure and highly regulated environments. You'll be responsible for guiding projects from planning through to completion, ensuring outcomes are delivered on time, within scope, and aligned to customer expectations.
You'll act as the primary delivery contact for customers, bringing clarity to project execution, managing risks and dependencies, and fostering strong stakeholder relationships. Working closely with Account Executives, Services Leadership, Program Managers, and Customer Success teams, you'll help customers realise value from their Dynatrace investment while identifying opportunities for continued growth and success.
This is an opportunity to work with some of Australia's most significant government organisations while contributing to the delivery of innovative observability and software intelligence solutions.
What you'll doProject Delivery & Leadership- Lead the delivery of customer projects throughout the full project lifecycle, from initiation through to successful completion.
- Develop and maintain project plans, schedules, milestones, and delivery roadmaps.
- Coordinate multidisciplinary teams to ensure successful execution of project outcomes.
- Manage project scope, timelines, budgets, risks, issues, and dependencies.
- Ensure project deliverables meet agreed quality standards and customer expectations.
- Build trusted relationships with customer stakeholders, project teams, and executive sponsors.
- Facilitate project governance forums, status meetings, and steering committee updates.
- Communicate project progress, achievements, risks, and mitigation plans to a range of technical and non-technical audiences.
- Support executive reporting and engagement activities alongside Program Managers and Services Leadership.
- Maintain project documentation, reporting, and governance artefacts.
- Drive effective risk, issue, change, and escalation management processes.
- Promote consistent project delivery practices, methodologies, and tools.
- Monitor project performance and proactively address challenges to maintain delivery success.
- Partner with Dynatrace technical teams, consultants, and customer-facing functions to ensure successful delivery outcomes.
- Support continuous improvement initiatives and contribute to delivery best practices.
- Share customer feedback and insights to help drive ongoing customer success and growth opportunities.
- Proven experience managing customer-facing technology, software, or digital transformation projects.
- Experience delivering projects within enterprise, SaaS, cloud, or IT environments.
- Strong project planning, stakeholder management, and delivery leadership skills.
- Demonstrated ability to manage multiple priorities in fast-paced and evolving environments.
- Excellent communication skills, with the ability to engage confidently across technical teams, business stakeholders, and executives.
- Strong analytical, problem-solving, and risk management capabilities.
- Experience working within structured project governance frameworks and methodologies, including Agile, Waterfall, or hybrid approaches.
- Proficiency with project management tools such as Jira, Microsoft Project, Smartsheet, or similar platforms.
- A collaborative and customer-focused approach, with a commitment to delivering quality outcomes.
- Experience delivering projects within Australian Federal Government or other highly regulated environments.
- Project Management certification (PMP, PRINCE2 or equivalent).
- Agile certification (Scrum, Kanban, SAFe or similar).
- ITIL certification.
- Knowledge of observability, application performance monitoring, cloud operations, or related technology domains.
- Familiarity with Dynatrace or similar enterprise software platforms.
- NV1 Security Clearance is highly regarded, candidates who are eligible and willing to obtain an NV1 Security Clearance are encouraged to apply.
At Dynatrace, you'll work alongside talented people who are passionate about innovation, customer success, and continuous learning. We celebrate diverse perspectives and are committed to creating an inclusive workplace where everyone feels valued, supported, and empowered to do their best work.
We welcome applications from people of all backgrounds, experiences, and identities. If you're excited about the role but don't meet every requirement, we encourage you to apply.
Travel- Occasional travel may be required (up to 25%).
Skills Required
- Proven experience managing customer-facing technology, software, or digital transformation projects.
- Experience delivering projects within enterprise, SaaS, cloud, or IT environments.
- Strong project planning, stakeholder management, and delivery leadership skills.
- Demonstrated ability to manage multiple priorities in fast-paced and evolving environments.
- Excellent communication skills, able to engage technical teams, business stakeholders, and executives.
- Strong analytical, problem-solving, and risk management capabilities.
- Experience with Agile, Waterfall, or hybrid project methodologies.
- Proficiency with project management tools such as Jira, Microsoft Project, Smartsheet, or similar.
- Collaborative and customer-focused approach with commitment to delivering quality outcomes.
- Experience delivering projects within Australian Federal Government or other highly regulated environments.
- Project Management certification (PMP, PRINCE2 or equivalent).
- Agile certification (Scrum, Kanban, SAFe or similar).
- ITIL certification.
- Knowledge of observability, application performance monitoring, or cloud operations.
- Familiarity with Dynatrace or similar enterprise software platforms.
- Eligibility and willingness to obtain NV1 Security Clearance (highly regarded).
What the Team is Saying
Dynatrace Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off, parental leave, volunteer time off, and quarterly company‑wide Wellness Days are highlighted, with some U.S. materials describing an unlimited PTO model. These programs underscore meaningful opportunities to unplug and balance time away from work.
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Retirement Support — U.S. offerings include a 401(k) plan with a documented company match and, for eligible employees, a non‑qualified deferred compensation plan. This combination signals structured support for tax‑advantaged saving beyond the basics.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is maintained under the 2019 program, and job postings reference equity and bonus components as part of total rewards. Shares are reserved for issuance, indicating access to ownership in eligible countries.
Dynatrace Insights
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
