ITOM Consultant

Posted 8 Days Ago
Be an Early Applicant
2 Locations
In-Office
Senior level
Artificial Intelligence • Cloud • Information Technology • Analytics • Business Intelligence • Consulting • App development
Award-winning, US-headquartered partner driving cloud, integration, and AI-led transformation with 2,000+ employees.
The Role
Lead the technical design, configuration, scripting, integration, and deployment of ServiceNow ITOM solutions for external customers. Configure ITSM, ITOM, and CMDB applications; develop tables, forms, access controls, workflows, automations, data imports, and custom JavaScript solutions. Manage Discovery, Service Mapping, Event Management, Orchestration, CMDB, IRE, and cloud governance. Integrate ServiceNow with enterprise systems including Active Directory, SSO, SCCM, Workday, SAP SuccessFactors, and Jira.
Summary Generated by Built In
ITOM Consultant1

ServiceNow ITOM Developer with extensive technical and hands-on experience that includes a consistent track record of successful deployments for external customers.

As a ServiceNow Architect - ITOM, you will work to craft, configure, script, and lead the technical solution on the ServiceNow platform in order to ensure a successful deployment for our customers. You will work closely with the Platform Architect to refine ServiceNow platform requirements (Stories), and complete the development of the agreed upon solution.  

The ideal candidate will demonstrate their extensive scripting capabilities in one or more of the common languages used by ServiceNow, including Java, HTML, Angular, etc.

Key Qualifications:

Minimum of 8+ years of ServiceNow development experience, as detailed above

Implement and Configure or knowledge of a broad range of ServiceNow Applications, such as ITSM, ITOM and CMDB 

Design / Develop ServiceNow Tables, Fields, Forms and Access Controls

Demonstrable experience in ITOM operational aspects of the IT environment such as monitoring, performance management and automation

Extensive knowladge on ServiceNow Discovery, Service- Mapping, Cloud Governance, Event Management & Orchestration

Extensive knowledge with Maintain and manage CMDB, IRE, CMDB Attestation

Use JavaScript to develop solutions for requirements that can not be satisfied through configuration

Solve and repair common configuration issues

Build Prioritized Applications using Studio

Automate activities on the ServiceNow platform using Flow Designer and/or Workflow Engine

Build data sets and transform maps for importing data from other sources into ServiceNow

Deep technical knowledge of integrating ServiceNow with external systems, such as AD, SSO, SCCM, Workday, SAP SuccessFactors, Jira, etc. using JDBC, REST, SOAP, Integration Hub

Skills Required

  • 8+ years of ServiceNow development experience
  • Experience implementing and configuring ServiceNow ITSM, ITOM, and CMDB applications
  • Experience designing and developing ServiceNow tables, fields, forms, and access controls
  • Experience with ITOM monitoring, performance management, and automation
  • Extensive experience with ServiceNow Discovery, Service Mapping, Cloud Governance, Event Management, and Orchestration
  • Knowledge of CMDB, IRE, and CMDB Attestation
  • Proficiency using JavaScript for ServiceNow custom development
  • Experience troubleshooting and repairing ServiceNow configuration issues
  • Experience building applications using ServiceNow Studio
  • Experience automating ServiceNow activities using Flow Designer or Workflow Engine
  • Experience building datasets and transform maps for data imports
  • Experience integrating ServiceNow with external systems using JDBC, REST, SOAP, or Integration Hub

Jade Global Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jade Global and has not been reviewed or approved by Jade Global.

  • Healthcare Strength Core medical, dental, and vision coverage appears established with mainstream U.S. carriers, forming a solid baseline of healthcare support. EAPs and tax‑advantaged accounts (FSAs/HSAs) are also cited, indicating options beyond basic insurance.
  • Retirement Support A 401(k) program with employer match is consistently referenced as part of the package. Availability of traditional and Roth options is noted, supporting long‑term savings flexibility.
  • Parental & Family Support Parental leave is referenced, and family‑oriented offerings such as backup childcare are highlighted in company materials. These elements can enhance the overall family support experience even when cash pay is not top‑tier.

Jade Global Insights

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The Company
HQ: San Jose, California
2,000 Employees
Year Founded: 2003

What We Do

A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements

Why Work With Us

We are Great Place to Work Certified company and Jade focus on people first approach.

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