Join a global operations organization that keeps international payments moving with speed, accuracy, and strong risk discipline. You’ll lead a high-performing team in a fast-paced 24x5/7 environment where service excellence and control rigor are equally critical. This role offers broad exposure across regions and partners, with direct impact on client outcomes and business results.
Job SummaryAs an Operations Manager within Payments Processing Operations, you lead day-to-day clearing and servicing operations while ensuring consistent control, quality, and timeliness. You translate key metrics and risk drivers into clear priorities, coaching the team to meet line-of-business financial goals and service expectations. You partner globally with regional stakeholders to drive operational consistency, capacity planning, and continuous improvement.
Job Responsibilities- Deliver client deliverables with high timeliness and accuracy.
- Manage daily transaction processing, client service activities, and database/control routines.
- Drive a continuous improvement culture focused on measurable productivity and quality outcomes.
- Review processes and performance regularly to improve competency and performance ratings.
- Document procedures and ensure new processes are captured and maintained.
- Lead multiple projects simultaneously, ensuring accountable execution and clear status reporting.
- Define department strategy and goals aligned to broader organizational direction.
- Partner with senior managers to assess technology, resource, and process needs.
- Identify process gaps and recommend practical, control-minded solutions.
- Develop a team that adapts quickly to dynamic organizational and operational change.
- Own performance management and talent review processes for the organization.
- Bring 13+ years of experience within a financial institution.
- Demonstrate proven people leadership, including managing teams of 15+ employees.
- Apply strong working knowledge of international payment processing operations.
- Utilize expert knowledge of SWIFT, ISO standards, and international payment conventions and practices.
- Exhibit strong business acumen and commercial market awareness.
- Build effective relationships across functions, senior stakeholders, and global regional partners.
- Take ownership of issues with proactive problem-solving, appropriate escalation, and disciplined follow-through.
- Lead operations in a 24x5/7 or time-zone distributed service environment.
- Implement metric-driven operating rhythms and controls to improve productivity and quality.
- Drive change management across teams through clear communication and coaching.
- Manage budgeting, staffing models, and capacity planning in a high-volume operation.
- Coordinate cross-regional process standardization and control alignment.
- Strengthen stakeholder experience by handling complex client escalations with strong judgment.
- Champion risk awareness by embedding controls and operational discipline into daily execution
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 13+ years of experience within a financial institution
- Proven people leadership experience managing teams of 15 or more employees
- Strong working knowledge of international payment processing operations
- Expert knowledge of SWIFT, ISO standards, and international payment conventions and practices
- Strong business acumen and commercial market awareness
- Ability to build relationships across functions, senior stakeholders, and global regional partners
- Proactive problem-solving, appropriate escalation, ownership, and disciplined follow-through
- Experience leading operations in a 24x5/7 or time-zone distributed service environment
- Experience implementing metric-driven operating rhythms and controls
- Experience driving change management through communication and coaching
- Experience managing budgeting, staffing models, and capacity planning in a high-volume operation
- Experience coordinating cross-regional process standardization and control alignment
- Experience handling complex client escalations with strong judgment
- Experience embedding controls and operational discipline into daily execution
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
