ITIL Process Specialist

Location(s): CDMX, Aguascalientes or Toluca

Work Type: Hybrid

Education level: Bachelor's degree in computer science, Information Technology, or a related field

Help shape the future of mobility at Nissan: Start your career, drive innovation.

At Nissan, we’re not just building cars; we’re revolutionizing mobility. As global leaders with a legacy of innovation, we’re seeking talented individuals like you to join us on this exciting journey.

We are currently looking for an ITIL Process Specialist to join our team in Nissan México. 

A Day at Nissan:

• The ITSM Process Specialist will be responsible for designing, implementing, and managing IT service management processes in alignment with ITIL best practices. This role requires a deep understanding of ITIL frameworks and the ability to drive process improvements to enhance service delivery and customer satisfaction.
• Plan and Implement ITSM Processes: Design, develop and implement efficient and effective IT service management processes, training, software specifications, procedures and tools to optimize IT service delivery. Manages process roadmap and backlog.
• Quality Assurance: Conduct IT service quality assurance, monitor, and analyze performance issues to ensure high standards of service. 
• Support IT Governance: Assist in meeting IT governance and audit requirements, ensuring compliance with relevant standards and regulations. 
• Process Improvement: Identify areas for process improvement and implement changes to enhance service efficiency and effectiveness. Assists with resolution of Cross-functional conflicts and leads cross-functional collaboration of process improvements. 
• Service Level Management: Identifies, monitors and reports on process KPIs to ensure they are met and exceeded. Analyzes and presents trend analysis from KPIs  identification of next steps; Develops proposed solutions or direction for trend analysis findings. Determines organizational communication requirements and drives communication plan
• Collaboration: Work closely with other IT teams and stakeholders to ensure seamless service delivery and continuous improvement.

Professional Profile We Are Looking For:

• 3-5 years of experience in IT service management or a related field.
• Certification: ITIL certification (v3 or v4) is required
• Proficiency in ITSM tools and software. 
• Knowledge of IT governance and compliance standards
• English- Advanced

Only resumes submitted in English will be reviewed. 

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information.  By applying for this position, you are consenting to this check.

Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.

Mexico City Mexico