IT Technician III

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
IT Technicians are responsible for delivering solutions, providing advanced troubleshooting and analysis in a service-oriented environment that includes walk-up assistance at the help desk, ticket resolution, and direct support to users at their workstations. A strong customer service approach is essential as technicians use their expertise to research, develop, and apply fundamental computer hardware support practices. They must be capable of handling the highest complexity of technical issues.
Key Responsibilities:

• Provide Tier 1, 2, and 3 technical support, including executive support, to end-users, resolving hardware, software, and network issues, including walk-up assistance
• Troubleshoot complex technical problems, utilizing diagnostic tools and techniques to identify and resolve root causes, and provide detailed technical documentation of solutions
• Install, configure, and maintain computer systems, peripherals, and software applications to ensure optimal functionality
• Manage user accounts, access permissions, and system security protocols to protect data and systems
• Document all support activities, resolutions, and procedures accurately in the ticketing system, capturing comprehensive technical details for knowledge sharing
• Perform routine system maintenance, updates, and patching to ensure system performance, stability, and security

Skills, Experience and Requirements
Education and Experience:

• 4+ years of relevant technical support experience with macOS and Windows, gained through a combination of experience, training, or a relevant degree in a technology-related field or relevant certifications (e.g., Microsoft Certified Desktop Support Technician, Apple Certified Mac Technician, CompTIA A+)

Skills and Qualifications:

• Proven ability to provide exceptional customer service and technical support to a diverse user base, including executives and walk-up help desk users
• Advanced troubleshooting skills in macOS (including macOS Terminal, software, hardware, and MDM tools) and Windows environments (including Windows 10/11, Active Directory, Group Policy, PowerShell, and Advanced System Settings), with expertise in related hardware and software
• Proficiency in using and managing IT ticketing systems (e.g., ServiceNow) to track, prioritize, and resolve support requests
• Experience in IT asset management, encompassing inventory tracking, auditing, and decommissioning
• Excellent analytical, problem-solving, and communication skills (oral and written)
• Demonstrated ability to collaborate effectively with team members to troubleshoot complex and routine computer issues, contribute to company operations by sharing knowledge and best practices, prioritize tasks, and adapt to changing priorities
• Proficiency in Active Directory administration, endpoint management using Workspace One and Intune, and a working knowledge of physical network cabling and printer support

Visa sponsorship not available for this role
Salary Ranges
Compensation: $58,656.00/Year - $70,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.