Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
: We offer 100% company-paid medical and dental coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.
: Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.
: Competitive annual base salary of $70,000
: Take advantage of our 401K plan with a generous employer match.
If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Benefits.
The IT System Analyst is Responsible for support of end users and workplace equipment in Edenred’s offices in Boston and Waltham, Massachusetts offices. The IT Systems Analyst plays a significant role in our IT infrastructure, functioning as the face of the department and the single point of contact for most IT interactions. In this role, the IT Systems Analyst will showcase their skills in customer service, service management, and vendor management, with empathy and communication skills being critical.
Essential Functions: Duties and Responsibilities
Act as the information technology SPOC (single point of contact) for the United States.
Operate according to the ITIL framework.
Manage the majority of local incident and service request tickets.
Function as a resource in local infrastructure projects.
Responsible for the local workplace, including hot desks, computer peripherals, and conference rooms.
Troubleshoot and resolve hardware and software issues in a timely and effective manner, escalating complex problems to the appropriate IT teams when necessary.
Assist in the management and upkeep of the asset tracking system for all IT equipment, ensuring accurate records of hardware and software inventory.
Participate in management of local technology vendors (ISP, mobile devices, printers, etc.)
Manage local physical security, including card-based access control and security cameras.
Provide support for first-party web applications.
Offer both on-site and remote technical assistance to internal users, ensuring minimal disruption to their work.
Perform other related duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills with a focus on providing positive user experiences.
Excellent organizational skills and attention to detail, particularly in asset management and documentation.
Excellent time management skills with the ability to prioritize tasks and respond to support requests efficiently.
Strong analytical and problem-solving skills to diagnose and resolve technical issues.
Ability to work independently and as part of a team.
Ability to function well in a fast-paced environment and maintain composure under pressure.
Proficient with Windows operating systems, desktop hardware, and standard office productivity applications (e.g., Microsoft Office Suite).
Basic understanding of network concepts and troubleshooting.
Education and Experience:
Required:
Bachelor’s degree in Information Technology or a related field, or equivalent hands-on experience in a desktop support role.
At least 2 years of experience providing direct end-user support in a desktop support environment.
Working knowledge of the ITIL framework and IT service management best practices.
Minimum of 2 years of experience supporting cloud technologies, including Microsoft 365 (SharePoint) and Microsoft Azure.
Minimum of 2 years of experience managing and troubleshooting Windows 10 and Windows 11 environments.
Minimum of 2 years of experience managing and supporting macOS systems.
Preferred:
Experience working in multinational or large corporate environments is a plus.
One or more IT-related technical certifications preferred, such as Microsoft Certified Desktop Support Technician (MCDST) or equivalent certifications.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
May work at computer monitors for prolonged periods with danger of eye strain and muscle pain
EEO Statement:
The employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact [email protected].
Apply now and Vibe with Us!
Skills Required
- Bachelor's degree in Information Technology or related field
- At least 2 years of experience in a desktop support role
- Working knowledge of the ITIL framework
- 2 years of experience supporting cloud technologies
- 2 years of experience managing Windows 10 and Windows 11 environments
- 2 years of experience managing macOS systems
- Excellent verbal and written communication skills
- IT-related technical certifications preferred, such as Microsoft Certified Desktop Support Technician
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards). True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility. Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day. In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe. Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
