The Role
Provides technical support for Windows endpoints, servers, peripherals, VOIP systems, applications, and networks. Responsibilities include troubleshooting, remote support, software deployment, patching, system monitoring, asset and ticket management, documentation, audited process compliance, and after-hours on-call participation. The role requires familiarity with Windows, Linux, macOS, networking, virtualization, Active Directory, MDM, cloud platforms, endpoint security, and scripting.
Summary Generated by Built In
DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.
We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.
**No sponsorship available for this position**
**Candidate must be local to Westminster, CO**
Key Responsibilities
- Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
- Troubleshoot applications and operating systems while providing technical user support
- Conduct remote support sessions using remote session tools and perform software and system deployment/patching
- Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
- Document technical procedures and solutions clearly and communicate effectively with team members and end users
- Participate in after-hours on-call rotation and research and resolve technical problems independently
- Maintain documented processes within audited environments
Required Skills & Qualifications
- 1–3 years of experience in IT support, desktop management, or systems administration
- Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
- Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
- Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
- Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
- Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
- Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
- Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
- Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
- CompTIA Security+ certification or in progress
We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include:
Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.
Employee Assistance Program (EAP): Resources and support for personal and professional challenges.
401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.
Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.
Company Holidays: Nine paid company holidays throughout the year.
DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
All offers of employment are contingent on passing a background check and drug test.
Privacy Policy - DataLab USA™ | Targeting Better Results
No sponsorship available for this position.
Hybrid eligibility after 6-months of onsite 5x/week
LOCAL CANDIDATES ONLY PLEASE
Skills Required
- 1-3 years of experience in IT support, desktop management, or systems administration
- Strong problem-solving and troubleshooting abilities
- Self-motivated approach and ability to collaborate with a team
- Proficiency in Windows 11 and Windows Server administration
- Proficiency with Microsoft Office 365
- Networking fundamentals, including TCP/IP, LAN/WAN, switching, and routing protocols
- Understanding of Windows, Red Hat Linux, and macOS operating systems
- Understanding of networking and virtualization
- Experience with Active Directory
- Experience with MDM tools such as Intune and LogMeIn
- Experience with endpoint security solutions and cybersecurity fundamentals
- Knowledge or exposure to Microsoft 365, Azure, and AWS
- Familiarity with JIRA, remote support tools, and scripting with PowerShell, Python, or Bash
- Strong customer service and communication skills
- Ability to work independently and collaboratively
- Ability to work in audited environments and follow established processes
- Ability to conduct remote support sessions and manage technical documentation
- CompTIA Security+ certification or active progress toward certification
- Ability to pass a background check and drug test
- Local to Westminster, Colorado
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
DataLab USA is an analytics-driven award-winning database marketing services company that focuses on optimizing multichannel direct marketing solutions. Through the use of data analytics, sourcing, processing, and digital services, DataLab USA effectively enables Fortune 500 companies to maximize their direct marketing investments.
