What you will do. A glimpse into your role:
As a System Engineer – Patch Management, you will serve as the Subject Matter Expert (SME) for Windows patching across Global Blue. Your mission is to ensure a secure, compliant, and up‑to‑date server and client ecosystem by managing and optimizing the patching lifecycle through Microsoft System Center Configuration Manager (SCCM).
In this role, you will work within Global Blue’s Compute Services team, supporting core infrastructure components and collaborating closely with security, application, and network teams. Experience with Citrix is a plus, but a proactive willingness to learn is just as valuable.
Every action has an impact. You will make a difference here if you:
Patch Management (Primary Focus)
Act as service owner and SME for Windows patching using SCCM or related technologies.
Plan, schedule, deploy, and monitor security and quality updates for Windows servers and clients.
Optimize and maintain SCCM infrastructure components supporting patching activities.
Define and implement patching strategies, baselines, automation workflows, and compliance reporting.
Troubleshoot patch deployment issues and collaborate with application/operations teams to ensure timely remediation.
Ensure patching practices meet corporate security standards and compliance requirements.
Citrix (Nice to Have)
Support Citrix Virtual Apps & Desktops and VDI environments (user sessions, VDAs, apps, profiles).
Execute updates, troubleshoot problems, and optimize performance in Citrix environments.
Compute Services Engineering
Support Global Blue’s IT infrastructure, including Windows Server, RHEL, and VMware components.
Collaborate closely with network, security, and application teams.
Potentially participate in an on‑call rotation for infrastructure support.
Contribute to process automation using PowerShell or similar scripting tools.
Maintain detailed operational documentation, runbooks, and procedures.
Key competencies to empower your journey. You’ll drive toward success if you have:
Strong troubleshooting and structured problem‑solving skills.
Ability to work collaboratively in cross-functional teams.
Solid communication skills with technical and non‑technical stakeholders.
A proactive, responsible, and structured working approach.
Ownership mentality — comfortable being the go‑to expert.
Motivation to learn continuously and stay up to date with modern infrastructure technologies.
Skills
Required Technical Skills
Solid experience as a System Engineer in enterprise environments.
Strong knowledge of:
Windows Server administration
SCCM for software updates and device management
WSUS, update compliance, and distribution point management
PowerShell or scripting for automation
Broad IT infrastructure understanding (networking basics, virtualization, monitoring, security fundamentals)
Preferred Technical Skills
Experience with Citrix Virtual Apps & Desktops, VDI, FSLogix, and related technologies.
Familiarity with patching in hybrid/cloud environments (e.g., Azure).
Understanding of vulnerability management tools such as Qualys.
ITIL knowledge.
Qualifications and education requirements
Solid professional experience as a System Engineer (enterprise-level experience preferred).
Demonstrated hands-on experience with SCCM-based patch management.
Practical automation/scripting experience (PowerShell or similar).
Strong English communication skills (spoken and written).
Together, we go further:
At Global Blue, talented people thrive in a supportive, international, and forward‑thinking environment. Here’s what awaits you:
Opportunity to shape and own a critical infrastructure service.
Collaboration with a highly skilled team of system engineers.
A modern technology stack powering a global business.
Flexible working options and an international company culture.
A wide range of additional employee benefits (referral programs, team events, celebrations, and more).
We foster professional growth, encourage internal mobility, embrace an Agile Working Model, and prioritize work‑life balance. Guided by our 5 Ways of Working, we value innovation, collaboration, client satisfaction, and shared success.
Feels like you? Explore further!
Let’s write the future together — apply now!
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Always apply through official Global Blue channels.
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Top Skills
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
