IT Support

Reposted 5 Days Ago
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Amsterdam, NLD
In-Office
Mid level
Software • Hospitality
The Role
Provide IT support for a hybrid team, including onboarding and offboarding, device procurement, shipping, inventory, repairs, MDM administration, Jamf Pro enrollment, Google Workspace provisioning, access management, troubleshooting, and escalation of security concerns.
Summary Generated by Built In

About Us

Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights.

Founded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in the service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, and more countries soon, love running on Tebi.

About the Role

You'll be the second pair of hands on IT support at Tebi, joining our team to keep a fast-growing, hybrid team equipped, unblocked, and moving. From the moment someone joins, the tools they use every day, you'll shape how it feels to work here. You'll take real ownership of your slice of the fleet, with the autonomy to make calls and the judgment to know when to loop others in.

What You'll Do

  • Manage the IT onboarding seamlessly, hardware ready and configured before day one, for office and remote hires alike.

  • Own IT off-boarding and recover hardware when someone leaves.

  • Manage the devices, procurement, shipping, inventory, and repairs.

  • Administer MDM, Jamf Pro enrolment and profile management for Mac and iPad.

  • Handle systems,Google Workspace, provisioning, and access management.

  • Be a first line of support, troubleshoot daily issues and escalate real security concerns.

What You'll Bring

  • 3+ years of hands-on IT support or systems administration experience.

  • Comfort owning a broad scope autonomously, without close supervision.

  • Clear communication, equally at ease with a non-technical colleague or a vendor.

  • Hands-on MDM experience, ideally with Jamf Pro.

  • A solid grasp of identity and systems administration, including Google Workspace.

  • Security awareness, you can spot phishing or access risks and know when to flag them.

Benefits

  • Start-up Equity

  • Competitive Salary

  • Lunch Provided in Office

  • Team building events

  • Unlimited time off

What is Restaurant Software?

Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and the list goes on. These systems all need to speak to each other which they frequently don't. It's a mess, and we are fixing it.

From buying a croissant at a cafe to having dinner with friends, it's a €4 Trillion+ global market and a critical part of everyday life in today's economy.

How We Use AI at Tebi

We use AI the way our merchants use Tebi, to cut out the friction and get to what matters faster. We believe in a world where AI increases quality, efficiency and speed.

At Tebi, AI isn't a policy or a checkbox, it's just part of how we work. It helps us write, analyse, build, and improve but doesn't make the last call. If there's a smarter way to do something, we want to find it.

Skills Required

  • 3+ years of hands-on IT support or systems administration experience
  • Ability to work autonomously and own a broad scope without close supervision
  • Clear communication with technical and non-technical colleagues and vendors
  • Hands-on MDM experience, ideally with Jamf Pro
  • Knowledge of identity and systems administration, including Google Workspace
  • Security awareness, including recognizing phishing and access risks
Am I A Good Fit?
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The Company
HQ: Amsterdam
58 Employees

What We Do

Tebi is an all-in-one hospitality platform consolidating essential business tools into a single elegant solution. The hospitality industry suffers from oversubscription, with independent business owners juggling 10+ separate subscriptions just to operate effectively. We're simplifying operations so owners can focus on what they do best: serving customers. Tebi OS brings together everything hospitality businesses need: Point of Sale, Reservations, Payments, Kitchen Display Systems, QR Ordering, Takeaway, Inventory, and Multi-location reporting - all seamlessly integrated. Unlike traditional setups where systems fail to communicate, Tebi ensures all components work flawlessly together. We've transformed a fragmented technology stack into one cohesive system that works for restaurants, cafes, bars, bakeries, nightclubs, and venues of all sizes.

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