About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
JOB SUMMARY:
The Computer Services team manages computing platforms for the enterprise including desktop, laptop, thin-computing, mobile devices, digital signage, conference equipment, and workstation peripheral devices in the office and manufacturing environments. As a member of this team, the Technical Support Specialist will work with end-users to address Information Technology client side problems and requests impacting end-user productivity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be all-inclusive and other duties may be assigned.
Responsible for resolving moderately complex problems experienced by end-users working with company PCs, conference rooms, multi-function printers, thin client terminals, mobile devices, bar-code label printers and scanners.
Procures, configures, and tests computer hardware and software to fulfill requests.
Provides timely resolution of moderately complex problems or escalations on behalf of the end user.
Provide cases status updates to management and end users.
Interacts with third party service providers to resolve problems and fulfill requests.
Evaluate requests for new software solutions.
Monitor, gather, and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, tooling, computer communication, etc.
Perform tasks as assigned by the Project manager in compliance with End-Users Standards.
Taking part in projects which incl. working off hours and travel.
Must be able to work independently.
Self-directed and flexible in work routine to accommodate fluctuating workflow, which includes regular interruption.
Must have the ability to break down complex technical explanations for non-experts.
MINIMUM QUALIFICATIONS:
Associate’s degree in Information Technology, Computer Science, Engineering or equivalent.
Three (3) or more years of experience in desktop support, service desk or related experience.
Knowledge of networking protocols.
Knowledge of computer hardware.
Ability to install, maintain and troubleshoot computer hardware and software.
Ability to work off hours when needed.
Ability to travel for projects, maintences, and site survey support.
This job will be 100% on-site in Hoofddorp, The Netherlands.
PREFERRED QUALIFICATIONS:
Bachelor’s degree in Information Technology, Computer Science, Engineering or equivalent.
Relevant industry recognized certifications (Certified Microsoft Technology Associate (MTA) - IT Infrastructure, Certified ITIL Foundation, etc.).
Experience working with video and audio conferencing (WebEx, MS Teams), end user services certificate management, and physical security systems.
Experience working with Windows 7/10, imaging, networking and troubleshooting.
Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications.
Ability to effectively communicate at all levels of the organization.
Ability to work in a team environment.
Strong organizational skill with exceptional follow through and attention to detail.
Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
Ability to work in a fast-paced environment where requirements are constantly changing.
Skills Required
- Associate's degree in Information Technology, Computer Science, Engineering, or equivalent
- Three or more years of desktop support, service desk, or related experience
- Knowledge of networking protocols
- Knowledge of computer hardware
- Ability to install, maintain, and troubleshoot computer hardware and software
- Ability to work off hours when needed
- Ability to travel for projects, maintenance, and site survey support
- 100% on-site work in Hoofddorp, The Netherlands
- Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent
- Relevant industry-recognized certifications, such as Microsoft Technology Associate IT Infrastructure or ITIL Foundation
- Experience with video and audio conferencing, including WebEx and Microsoft Teams
- Experience with end-user services certificate management and physical security systems
- Experience with Windows 7/10, imaging, networking, and troubleshooting
- Experience with web-based applications including Microsoft Office and SharePoint
- Customer-focused communication and ability to support users through email, phone, and electronic communications
- Ability to communicate effectively at all organizational levels and work in a team environment
- Strong organization, follow-through, attention to detail, time management, prioritization, and multitasking skills
Oshkosh Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oshkosh Corporation and has not been reviewed or approved by Oshkosh Corporation.
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Healthcare Strength — Healthcare coverage is described as broad, including medical, dental, and vision options alongside disability and life insurance. Voluntary add-ons such as accident/critical illness coverage, pet insurance, and an employee assistance program further expand coverage breadth.
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Retirement Support — Retirement programs include a 401(k) with employer matching and an employee stock purchase plan, alongside performance bonuses. Profit sharing and legacy pension arrangements are also referenced, suggesting multiple pathways for long-term financial support.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports include flexible work schedules, some remote work options, fitness stipends, and wellness programs. Tuition reimbursement and continuing education support add value that complements cash compensation.
Oshkosh Corporation Insights
What We Do
Oshkosh Corporation is an industrial technology company that builds some of the industry’s toughest specialty trucks and access equipment. We serve our everyday heroes – soldiers, firefighters, people working at great height, environmental and refuse workers – through incredible technology. And with a portfolio of leading brands, we can uniquely take innovation from one brand and apply it across our portfolio.
Why Work With Us
We make equipment that moves the world forward. With ~15,000 team members united under our People First culture, a career at Oshkosh is an opportunity to do more than just impact industries -- it's an opportunity to make a difference in the world around you, protecting those who protect us.
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