IT Support Specialist

Summary

We’re seeking an IT Support Specialist (P2) to join our IT team. This role is based in Atlanta, GA and will provide hands-on, in-person support for our office in the Cumberland neighborhood, while also partnering with our distributed IT and Security teams to support employees remotely as needed. 
THIS IS NOT A FULLY REMOTE ROLE.

This is a mid-level (P2) individual contributor role. You’ll be expected to independently resolve the majority of day-to-day support needs, contribute to improving IT operations, and escalate appropriately when issues require deeper specialization.

Work location & schedule

• Primary: Atlanta office (Cumberland area), with regular on-site presence during business hours
• May include occasional flexibility for remote work based on workload and coverage needs
• Some travel may be required for company events

What You’ll Do

• Triage, prioritize, and resolve incoming IT support requests with a strong focus on employee experience
• Provide primary support for endpoints (macOS & Windows) and common SaaS tools (Google Workspace, Okta, Slack, Zoom, Atlassian, etc.)
• Own on-site support for the Atlanta office:
  • Support conference room A/V and meeting reliability (Zoom Rooms, displays, microphones, etc.)
  • Provide basic office network support (switches, access points, ISP handoff), and coordinate escalations with vendors or internal owners as needed
  • Manage office IT inventory (spares, loaners, adapters, cables)
  • Coordinate vendor work and building IT needs as required
• Execute employee lifecycle tasks (onboarding, offboarding, access changes) with strong attention to security and least-privilege
• Assist with hardware procurement lifecycle (ordering, imaging, deployment, repairs, returns)
• Write and maintain documentation for standard operating procedures, how-tos, and common fixes
• Identify recurring issues and propose process improvements, automation, or tooling changes to reduce ticket volume
• Partner with Security, HR, Engineering, and Executive Assistants on cross-functional projects and incident response as needed

What You’ll Bring

• 3+ years of experience in IT Support / IT Operations (or equivalent practical experience)
• Strong working knowledge of macOS and Windows support in a corporate environment
• Experience supporting a modern SaaS stack (Google Workspace, Slack, Zoom, Atlassian, Okta, etc.)
• Ability to troubleshoot systematically across hardware, OS, network, identity, and application layers
• Comfortable providing in-person support and communicating clearly with both technical and non-technical employees
• Strong ownership mindset, good judgment, and the ability to work independently while keeping stakeholders informed
• Solid documentation habits and a desire to improve how work gets done, not just close tickets

Nice to Have

• Experience with device management tooling (e.g., MDM, endpoint security tooling)
• Experience supporting identity and access management workflows (Okta or Entra ID)
• Conference room / A/V support experience (Zoom Rooms or similar)
• Scripting or automation experience sufficient to streamline repetitive tasks
• Experience supporting executives and high-priority stakeholders

Compensation

• The estimated pay range for this role is $105,000 - $120,000, depending on experience and location.
• Additionally, this role is eligible to participate in Temporal’s equity plan.