Duties and Responsibilities:
This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional DDS systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems). Experience providing operations support to triage production incidents and engage with respective partners to restore services and post incident review to prevent future occurrences. This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies
Specific Duties Include:
• Maintaining cost-efficient, scalable cloud environments for the organization.
• Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.
• Designing, building, and maintaining internal cloud applications for the organization.
• Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.
• Making hardware and software recommendations for the organization, based on needs of the project and organization.
• Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
• Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
• Provides customer support in supporting software, configurations, and business submission processes.
• Looking for ways to improve operations within company to digitize common tasks.
• Keeping data leakage and downtime to an absolute minimum.
• Assists other members of the IT Infrastructure team.
• Monitors ticket activities and provide escalation when needed.
• Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.
• May act as an administrator or agency subject matter expert for lobby management software or other DDS applications as needed.
Minimum Qualifications:
Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience.
OR
Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience.
OR
One year of experience at the lower-level IT Support Specialist 2 or position equivalent.
Requirements
Required
Required
3
Years
Required
2
Years
Required
2
Years
Required
2
Years
Required
Required
2
Years
Required
2
Years
Required
2
Years
Skills Required
- Bachelor's degree in computer/IT/software field and three years related experience (OR associate + five years OR one year at IT Support Specialist 2)
- 2-3+ years providing IT support and management experience
- Professional certification (A+, Network+, Cloud+ or equivalent) — must upload certification
- Experience with ServiceNow (ticketing) — 2 years
- Knowledge of basic network troubleshooting — 3 years
- Knowledge and experience with Microsoft Active Directory, DNS, and DHCP — 2 years
- Experience installing, maintaining, and troubleshooting desktop hardware, operating systems, and application software — 2 years
- Experience resolving TCP/IP network issues — 2 years
- Experience with automation and provisioning technologies such as AWS CLI and Terraform — 2 years
- Experience supporting/troubleshooting Windows 10/11, scanners, local and network printers, Google Print, and Chrome boxes
- Experience or ability to learn to maintain and support video conferencing, A/V and dash cam software/equipment
- Excellent communication, interpersonal, and problem-solving skills; ability to present technical ideas in business-friendly language
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
