IT Support Specialist

Technical Support & Troubleshooting

• Serve as the first point of contact for technical support via an internal ticketing system, phone, and in-person requests.
• Diagnose and resolve hardware, software, and network issues for both local and remote users, escalating complex problems to senior IT staff when necessary.
• Provide support for standard business applications (e.g., Microsoft Office 365/Insurance systems, video conferencing tools).
• Troubleshoot and maintain printers, mobile devices, and peripherals.

System & Hardware Management

• Configure, deploy, and manage workstations (laptops/desktops running Windows/macOS).
• Manage user accounts, permissions, and access rights in Active Directory, Azure AD, or other identity management systems.
• Perform hardware repairs and upgrades.
• Assist with the inventory tracking and life-cycle management of IT assets

Documentation & Training

• Maintain accurate and detailed records of all support interactions and resolutions within the ticketing system.
• Create and update knowledge base articles and IT documentation for both the IT team and end-users.
• Conduct new-hire IT onboarding and basic software training sessions.

Required Qualifications

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field, OR equivalent practical experience.
• Have 2 to 4 years of experience in an IT Support, Help Desk, or Desktop Support role.
• Strong proficiency in supporting and troubleshooting multiple operating systems, including Windows 10/11 and macOS.
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate (MD-100/101), or ITIL Foundation.
• Experience with Mobile Device Management (MDM) solutions (e.g., Intune).
• Experience with VOIP phone systems.
• Basic scripting or automation knowledge (e.g., PowerShell).
• Hands-on experience with Microsoft 365 (Exchange Online, Teams, OneDrive).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience administering and utilizing an IT Service Management (ITSM) ticketing system.
• Familiarity with remote desktop support tools.

The Company reserves the right:

    1. To convene only the best qualified candidates to participate in the selection exercise.

    2. Not to make any appointment following this advertisement