What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.
We are seeking an IT Support Specialist to provide hands-on technical support, troubleshoot hardware and software issues, and ensure reliable day-to-day IT operations. This role will split time between our San Mateo headquarters and our data center in the San Jose area, supporting employees, IT infrastructure, and equipment across both locations. Responsibilities include supporting Windows and macOS environments, Microsoft 365 applications, user accounts, network connectivity, endpoint security, and IT asset management. The ideal candidate is a proactive problem-solver with strong technical, communication, and customer service skills who is comfortable working in both an office and data center environment.
How You'll Spend Your Time:
End-User Support: Provide technical support for Windows and macOS computers, applications, printers, and peripherals.
Microsoft 365 Support: Troubleshoot issues with Microsoft 365, Outlook, Teams, SharePoint, and OneDrive.
Ticket Management: Track support requests, document troubleshooting steps, and escalate issues as needed.
Employee Lifecycle Support: Manage onboarding and offboarding, including device setup, account access, and equipment recovery.
Account & Access Management: Support user accounts, permissions, MFA, and password resets.
Network Troubleshooting: Resolve basic connectivity issues involving Wi-Fi and VPN.
IT Asset Management: Maintain equipment inventories and technical documentation.
Endpoint Security: Follow security protocols and assist with Microsoft Defender for Endpoint updates and patching.
We're Excited About You if You Have:
IT Support Experience: 2+ years in IT support, help desk, or desktop support.
Technical Proficiency: Hands-on experience supporting Windows, macOS, and Microsoft 365.
Identity & Access Management: Familiarity with Active Directory or Microsoft Entra ID.
Networking & Security: Basic understanding of network connectivity and endpoint security.
Ticketing Systems: Experience with support platforms such as Zendesk.
Communication & Troubleshooting: Strong problem-solving, customer service, and communication skills.
Time Management: Ability to prioritize requests, work independently, and collaborate across teams.
Education: Associate degree in IT or a related field, or equivalent practical experience.
- Physical Requirements: Ability to stand, sit, bend, and lift up to 30 pounds when handling server equipment.
Bonus Points if You Have:
Endpoint Management: Experience with Microsoft Intune or JAMF.
IT Asset Management: Familiarity with equipment inventory and conference room technology.
Scripting: Basic PowerShell or scripting experience.
Data Center Operations: Experience installing servers, managing rack cabling, and troubleshooting hardware.
Remote Management Tools: Familiarity with iDRAC, iLO, or similar platforms.
Change Management: Ability to follow change procedures and coordinate with data center staff.
Certifications: CompTIA A+, Network+, or relevant Microsoft certifications
Skills Required
- 2+ years of experience in IT support, help desk, or desktop support
- Hands-on experience supporting Windows, macOS, and Microsoft 365
- Familiarity with Active Directory or Microsoft Entra ID
- Basic understanding of network connectivity and endpoint security
- Experience with ticketing systems such as Zendesk
- Strong problem-solving, customer service, and communication skills
- Ability to prioritize requests, work independently, and collaborate across teams
- Associate degree in IT or a related field, or equivalent practical experience
- Ability to stand, sit, bend, and lift up to 30 pounds when handling server equipment
- Reliable transportation and ability to commute between the San Mateo office and San Jose-area data center
- Experience with Microsoft Intune or JAMF
- Familiarity with equipment inventory and conference room technology
- Basic PowerShell or scripting experience
- Experience installing servers, managing rack cabling, and troubleshooting hardware
- Familiarity with iDRAC, iLO, or similar remote management platforms
- Ability to follow change procedures and coordinate with data center staff
- CompTIA A+, Network+, or relevant Microsoft certifications
What We Do
As brands have become publishers, the digital world has become the most important distribution channel. The BrightEdge Content Performance Marketing platform helps brands Target Demand, Create and Optimize Content, and Measure Results to win on the content battleground. BrightEdge transforms online content into tangible business results, such as traffic, revenue, and engagement. Our platform is powered by an Artificial Intelligence engine, DataMind, and is the only company capable of web-wide, real-time measurement of digital content engagement across all digital channels, including search, social, and mobile.
