Join Johnstone Supply | Balsan Group and play a key role in supporting our branches and employees with the technology they rely on every day. We’re looking for a detail-oriented, solutions-driven IT professional who thrives in a fast-paced environment and enjoys helping others.
What We Offer:- Salary: $48,000-53,000
- Growth and career development opportunities
- Supportive, team-oriented environment
- Exposure to a variety of systems and technologies
- Provide timely, high-quality support for hardware, software, networking, and phone systems
- Troubleshoot issues, resolve problems, or escalate to the appropriate IT team members
- Support business applications, including Epicor Eclipse ERP
- Assist employees with day-to-day technical needs and questions
- Set up, configure, and deploy workstations, laptops, and peripheral equipment
- Relocate and install equipment across branches as needed
- Partner with branch teams to resolve system or hardware issues
- Coordinate with third-party vendors for hardware and software support
- Track, document, and follow up on IT support tickets and projects
- Identify trends in recurring issues and help implement long-term solutions
- Assist in developing IT procedures, documentation, and user guides
- Support IT projects and system improvements as assigned
- High school diploma or GED
- Working knowledge of Windows OS and Microsoft Office
- Experience supporting hardware, software, and basic networking
- Strong problem-solving and organizational skills
- Excellent communication and customer service abilities
- Valid driver’s license with a clean driving record (occasional travel required)
- Experience with Epicor Eclipse ERP
- Familiarity with distribution, warehouse, or branch operations
- Self-motivated and detail-oriented
- Able to manage multiple priorities in a fast-paced environment
- Strong team player with a positive attitude
- Comfortable working under pressure and resolving issues efficiently
- Professional and tactful in all interactions
This role includes a mix of office and on-site support across multiple branch locations. Occasional travel is required. The position may involve standing, lifting equipment, and being on your feet throughout the day.
Skills Required
- High school diploma or GED
- Working knowledge of Windows OS and Microsoft Office
- Experience supporting hardware, software, and basic networking
- Strong problem-solving and organizational skills
- Excellent communication and customer service abilities
- Valid driver's license with a clean driving record
- Occasional travel to multiple branch locations
- Experience with Epicor Eclipse ERP
- Familiarity with distribution, warehouse, or branch operations
What We Do
Johnstone Supply, The Balsan Group is a leading family-owned HVACR distributor serving contractors across the Northeast and Mid-Atlantic, including Pennsylvania, Maryland, Massachusetts, New York, New Hampshire, Vermont, and Maine. They provide a comprehensive range of equipment, tools, and parts through a network of 22 locations, combining the strength of a national distribution network with local expertise and responsive customer service.
