The Role
Provides help desk and technical support for Museum staff, including troubleshooting computers, mobile devices, printers, software, networks, user accounts, and access permissions. Administers the accesso Siriusware POS/CRM platform, supports cybersecurity practices, asset management, documentation, onboarding, technology projects, and occasional audio-visual systems. Requires strong customer service, communication, problem-solving, and system administration skills in a complex, guest-facing environment.
Summary Generated by Built In
Looking for your next tech adventure? Think outside the server room.
Technology keeps the Museum moving—from guest operations and POS systems to staff computers, exhibits, and everything in between. We’re looking for an IT Support Specialist who loves solving problems, helping people, and making sure staff have the tools they need to do their best work. If you’re a curious, service-minded tech professional who can troubleshoot with confidence, communicate with all kinds of users, and enjoys that no two days are quite the same, come put your skills to work where technology meets discovery!
Please understand that if offered a position, you will be required to successfully complete a criminal background check, pre-employment drug screen, and provide the equivalent of a satisfactory 3-year Driver’s History Record as a final condition of employment. This job posting will remain open until a sufficient number of applicants meeting the minimum requirements have been received. It is recommended that all credentials be submitted for consideration as soon as possible.
Job Title: IT Support Specialist
Department: Finance/IT
Reports To: Associate Director, Finance and Business Systems
FLSA Status: Exempt; Full-time
Compensation: Anticipated Starting Salary $54,981 - $58,216 per year DOE, plus a comprehensive benefit package, which includes medical, dental, vision, life and LTD insurance, FSA, HRA, 403(b) retirement plan, paid holidays, personal business, sick leave, and vacation.
Summary
The IT Support Specialist provides service-forward technical support to Museum staff by maintaining computer systems, software applications, network resources, and technology equipment. This position acts as a primary point of contact for resolving technical issues and delivering excellent customer service to end users.
With guidance and support from the direct supervisor and contracted technology partners, this position installs, troubleshoots, and maintains hardware and software, supports user accounts and access management, and helps ensure the integrity of organizational systems. The IT Support Specialist will also assist with administration of the Museum's primary POS/CRM platform and related enterprise systems and maintain working knowledge of Museum audio-visual systems.
The position requires the ability to diagnose and resolve technical problems efficiently while communicating effectively with users of varying technical skill levels. The role combines technical expertise, problem-solving ability, and strong interpersonal skills to support the daily operations of the Museum.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Supports the day-to-day Museum operation by providing technical support for desktop and laptop computers, mobile devices, printers, and peripheral equipment.
- Receives, responds to, and resolves incoming technical help desk requests while providing exceptional customer service, maintaining positive working relationships, and ensuring a high level of user satisfaction.
- Installs, configures, maintains, and troubleshoots Museum hardware and enterprise software systems.
- Handles user account management, licensing, access permissions, and technology onboarding/offboarding processes.
- Works collaboratively with contracted technology partners to troubleshoot network connectivity and telecommunications support.
- Functions as a system administrator for the Museum's primary POS and CRM platforms (accesso Siriusware), ensuring data integrity, system reliability, and effective configuration to support business processes.
- Promotes cybersecurity best practices by assisting with maintenance and review of Museum-wide cybersecurity training modules.
- Assists with asset management, documentation, and application of IT procedures and best practices across the organization.
- Assists direct supervisor and leadership with coordination and implementation of various technology projects.
- Provides occasional support for Museum audio-visual systems including meeting technology, public presentation systems, and exhibit related AV components.
Supervisory Responsibilities
This job has no supervisory responsibilities.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree from a four-year college or university in information technology, computer science, information systems, or a related field preferred; or equivalent combination of technical training and experience. Two or more years of progressively responsible experience in information technology, system administration, or related technical roles required. Experience supporting technology operations in a cultural attraction, nonprofit organization, or similarly complex guest-facing environment is highly desirable.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and internal documentation. Ability to effectively present technical information and respond to questions from staff at all levels of the Museum operation.
Mathematical Skills
Ability to calculate figures and amounts such as discount, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry to practical situations.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Technology Skills
To perform this job successfully, an individual must demonstrate knowledge of information technology infrastructure, software systems, and system administration practices. Strong working knowledge of network infrastructure, cloud services, server environments, endpoint management, and cybersecurity practices is highly desirable. The position also requires experience supporting audio-visual technologies, digital media systems, and presentation equipment. Familiarity with Microsoft 365 and common business productivity software is required. The ability to evaluate, implement, and manage new technologies while supporting existing systems across a complex organizational environment is essential.
Certificates, Licenses, Registrations
Valid AZ driver license required. Industry certifications related to information technology, system administration, cyber security, networking, or project management are preferred. Examples may include CompTIA Network+, Security+, Microsoft, Cisco, or other technology certifications.
Other Skills, Knowledge, and Abilities
- Strong interpersonal and relationship building skills with the ability to work collaboratively across departments and understand the needs of internal customers.
- Ability to translate complex technical concepts into clear, practical information for non-technical audiences and support staff with varying levels of technological familiarity.
- Strong written communications skills, including the ability to develop clear documentation, procedures, reports, and technology related proposals.
- Ability to manage organizational change associated with technology implementations, including training, communication, and user adoption.
- Ability to prioritize competing technical requests and operational needs in a complex, multi department environment.
- Strong problem-solving skills and the ability to diagnose and resolve technical issues in a methodical manner.
- Commitment to customer service and responsiveness and supporting all departments.
- This position supports an operation open 365 days a year and requires routine weekend availability, with occasional holiday coverage and hours exceeding 40 hours per week as needed.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move throughout the Museum campus to support offices, exhibits, and other facilities. The position frequently involves sitting for extended periods while working at a computer and using hands to operate keyboards, tools, cables, and other technical equipment. The employee may occasionally stand for extended periods while troubleshooting systems or setting up equipment and may be required to reach overhead or climb ladders to access technology infrastructure. The position also requires occasional lifting or moving equipment such as computers, monitors, and small AV components. Specific vision abilities required include the ability to view computer screens, inspect wiring and equipment, and perform diagnostics on technical systems.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work occurs both indoors and outdoors. The employee may occasionally work in mechanical rooms, server closets, exhibit spaces, a theater, and offices. Outdoor conditions typical of a Sonoran Desert environment include heat, dust, and uneven terrain. The position may also require occasional work during events or outside regular business hours. The noise level in the environment is typically moderate and consistent with a business office environment.
IDEA Commitment
The Arizona-Sonora Desert Museum is committed to fostering a welcoming space and a diverse, inclusive team that reflects the communities in which we live and work. We understand that inclusion, diversity, equity, and accessibility (IDEA) are integral to the fulfillment of our mission, and to our success as an organization. To that end, we are working to build the structures, policies, hiring practices and organizational culture that ensure representation and opportunity for all, and create an environment of belonging where everyone feels respected, safe, and understood. Additionally, as we continue to engage in this work, we are working to integrate the core values of IDEA into our programs, exhibits, communications, and other public offerings. Valuing each other’s differences brings us together to create a thriving workplace and fair work culture, allowing us to fulfill our mission more effectively.
We believe inclusion is everyone’s responsibility. Ways in which commitment is demonstrated include continuous development, modeling inclusive behaviors, and proactively addressing bias.
The Museum’s IDEA Coalition consists of staff members who are driving our efforts to build a culture where people feel they belong and have a voice. Visit the Arizona-Sonora Desert Museum's IDEA page to learn more.
The above description reflects a general overview of the responsibilities, reporting relationships and position requirements for this job classification. It is not intended to be a complete description of all duties and requirements that may be inherent in the position.
Skills Required
- Two or more years of progressively responsible experience in information technology, system administration, or related technical roles
- Bachelor's degree in information technology, computer science, information systems, or a related field, or equivalent combination of technical training and experience
- Experience with information technology infrastructure, software systems, and system administration practices
- Familiarity with Microsoft 365 and common business productivity software
- Knowledge of network infrastructure, cloud services, server environments, endpoint management, and cybersecurity practices
- Experience supporting audio-visual technologies, digital media systems, and presentation equipment
- Valid Arizona driver license
- Industry certifications related to information technology, system administration, cybersecurity, networking, or project management, such as CompTIA Network+, Security+, Microsoft, or Cisco
- Routine weekend availability, occasional holiday coverage, and ability to work more than 40 hours per week as needed
- Successful criminal background check and pre-employment drug screen
- Satisfactory three-year Driver's History Record
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The Company
What We Do
The Arizona-Sonora Desert Museum is a 98‑acre fusion museum near Tucson that combines a zoo, botanical garden, art gallery, natural history museum and aquarium. Founded in 1952, it focuses on conservation, research, education and public outreach about the Sonoran Desert, housing over 230 animal species and 1,200 plant taxa while operating exhibits, programs, publications and events to inspire stewardship of desert ecosystems.
