- Serve as an escalation point for complex service desk calls and trouble tickets.
- Provide advanced onsite, remote, and phone-based support.
- Perform root cause analysis.
- Troubleshoot advanced hardware and connectivity issues.
- Onboarding and offboarding new and terminated employees, including role changes within the organization
- Administer Microsoft 365 services, Intune endpoint management, Active Directory/Entra ID.
- Maintain asset lifecycle management and standardization.
- Support multi-factor authentication tools including but not limited to Microsoft MFA
- Maintain asset tracking and IT inventory.
- Provide support for members of the Service Desk team ranging from complex technical solutions, building critical thinking, and guiding execution of daily duties.
- Contributes to the development of the Service Desk’s ticket management platform including developing and enhancing self-help guides and knowledge articles to improve support operations.
- Support Citrix/VDI, Windows environments, disaster recovery activities, documentation, and mentor IT Support Specialist I staff.
- Associate degree or equivalent experience, or 3 to 5 years of relevant professional experience or training
- Windows Server 2016/2019/2022, Windows 11
- Active Directory Administration (including user/computer management, DNS, DHCP)
- Laptop/Desktop hardware troubleshooting
- Apple iOS; Android
- M365 and Entra ID support and administration
- Citrix
- VOIP phone system experience
- Mobile device management (including mobile phones and tablets using Intune)
- Corporate anti-virus management
- Endpoint network connectivity, VPN and multi-factor authentication workflows
- Technical documentation
- Employee Stock Ownership Plan (ESOP) - Together, We Own It!
- Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
- Generous PTO with vacation, sick and floating holidays.
- 401K plan plus matching
- Team based Employee Owner company culture
Skills Required
- Associate degree or equivalent experience or 3 to 5 years relevant professional experience
- Windows Server 2016/2019/2022 and Windows 11 experience
- Active Directory administration including user/computer management, DNS, DHCP
- Laptop/Desktop hardware troubleshooting
- Apple iOS and Android device knowledge
- Microsoft 365 and Entra ID support and administration
- Intune and mobile device management experience
- Citrix/VDI support experience
- VOIP phone system experience
- Corporate anti-virus/endpoint antivirus management
- Endpoint network connectivity, VPN and multi-factor authentication workflows
- Onboarding/offboarding and asset lifecycle/asset tracking management
- Technical documentation and knowledge-article development
What We Do
Shorr is your premium, full-service packaging partner. We have an unmatched ability to optimize holistic supply chain processes, differentiate brands from their competition, and accelerate customer growth. Together we can streamline your processes, increase your output, consolidate your vendor network, and innovate your packaging. We offer innovative packaging products and equipment from industry-leading manufacturers. Product lines include corrugated, carton closure, tapes and adhesives, stretch wrap, shrink wrap, pallet unitization, flexible and protective packaging. We specialize in packaging design, process and procurement methodologies, along with customized automated equipment solutions. Our equipment sales and service team is comprised of expert sales representatives, process engineers and skilled service technicians. Equipment lines include pallet wrappers, case formers, case sealers, shrink wrappers, workstations, bagging and strapping machines. Other core competencies include in-depth consultative reviews along with post-purchase service and support. Shorr Packaging Corp. is geographically positioned with branches, warehouses and distribution centers strategically positioned across the country to best serve your needs. As an employee-owned company, we value every business relationship and will do whatever it takes to ensure success.
