Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/
Job DescriptionSo, what are the main duties of an IT Support Specialist in Netcompany ?
As IT Support Specialist you will:
- Analyse incidents, be first and second-line customer liaison with the purpose of maximising the first call resolution rate
- Do first and second-line on-site support
- Record & track incident, problem and request information
- Participate in reconfiguration/installation of PC environment
- Document operational support procedures and draft technical content for knowledge database
- Participate in testing and administration of applications
- Liaise with system administration and database administration for execution of administration tasks
What would make you a fit for the role:
- Minimum of 4 years of relevant professional experience in IT Support
- Fluent in both English and French both written and oral
- Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills
- Very good skills in all of the MS office applications and Windows 11
- Very good skills with end user computers and Windows computers
- Experience with support for desktops, laptops, smartphones, and tablets as well as video conferecing.
- Good understanding of the main mobile devices platforms and core mobile applications
- Excellent communication and presentation skills and ability to work in a high-demanding environment
- ITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract)
- Knowledge of Jira, Azure and Service Now is nice to have.
Being a part of the Netcompany team, you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Meal and commuting allowance
- Mobility budget or commuting allowance (if applicable)
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/
Skills Required
- Minimum of 4 years of relevant professional experience in IT Support
- Fluent in English and French, both written and oral
- ITIL V4 Foundation certification (or obtain within 3 months of start)
- Very good skills in MS Office applications
- Very good skills with Windows 11 and end-user Windows computers
- Experience supporting desktops, laptops, smartphones, tablets, and video conferencing
- Good understanding of main mobile device platforms and core mobile applications
- Excellent communication and presentation skills and ability to work in high-demand environments
- Ability to perform first- and second-line on-site support and incident analysis
- Knowledge of Jira, Azure and ServiceNow
What We Do
Netcompany is the fastest growing and most successful IT service company in Northern Europe. Today, we lead the way with digitalisation in Northern Europe, building modern IT solutions and introducing advanced use of technology for large global customer, side by side in agile teams. Netcompany leads the way in the next generation of IT consulting, with keen focus on Customer Value, Speed and Guaranteed delivery. We build IT solutions through agile delivery methods with speed to market. Our solutions are based on modern legacy free technology and industry standards. We build scalable robust solutions that will adapt to changing business needs, fully anchored in the organization. We know what it takes to build, operate and maintain IT solutions across all sectors and industries. We constantly challenge and innovate, and ensure that Development and Operations resources work together to ensure stability with speed. Netcompany’s vision is to be the leading digital Challenger in Northern Europe. We help Northern European businesses become future digital winners. The clients of Netcompany are large companies from a diverse array of industries and the public sector. Current and recent clients include: Danish Customs and Tax Administration (SKAT), ATP, Carlsberg, Royal Danish Ministry of Foreign Affairs, Ørsted, Airbus, Ministry of Justice (UK), Sodexo, Oslo Local Authority and Post Nord to name a few. We are headquartered in Copenhagen and besides the offices in Denmark, we are located in UK, Netherlands, Poland, Norway and Vietnam, with an employee count of more than 6500+. Privacy policy: https://www.netcompany.com/int/Privacy-Policy
