Senior Specialist - IT Product Support

Posted 2 Days Ago
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Brussels, BEL
In-Office
Senior level
Professional Services • Consulting
The Role
Lead and support IT application development from requirements gathering through delivery. Translate business needs into technical specifications, direct development teams, approve releases, and oversee maintenance and support (including offshore teams). Supervise and train staff, communicate with business and IT leaders, and drive technology decisions for moderately complex products.
Summary Generated by Built In
Company:Marsh

Description:

Handles application development from development to execution.

Gathers functional requirements, works with subject matter experts to understand objectives and translates them into a set of requirements.

Validates the requirements with the business, and translates them into technical specifications for the developers, ensuring the end result is accepted by internal clients.

Directs work of the development team; drives all development activities; influences the technology decisions for moderately complex products.

Approves and accepts the deliverables released by development teams; Ensures timeliness and adherence to agreed deliverables; Provides direction for ongoing maintenance and support of existing tools; Oversees support processes carried out by off-site teams by ensuring the allocation of proper resources and educating support teams as needed.

Communicates with business leaders and members of the IT team.

Supervises team members (may include offshore teams) and the development team members; Trains new staff members to provide support.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Skills Required

  • Experience across application development lifecycle (development to execution)
  • Ability to gather functional requirements and translate them into technical specifications
  • Experience directing development teams and influencing technical decisions
  • Experience overseeing maintenance and support processes, including managing offshore teams
  • Strong communication skills with business leaders and IT stakeholders
  • Experience supervising and training team members
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The Company
HQ: New York, New York
9,026 Employees

What We Do

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].

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