Working at Freudenberg: We will wow your world!
Responsibilities:- IT Service Desk Support: Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while delivering exceptional customer service.
- Incident & Request Management: Manage and prioritize service requests and incidents in accordance with established SLAs, ensuring timely resolution and accurate documentation.
- Infrastructure Administration: Install, administer, maintain, and support IT infrastructure services, ensuring high availability, reliability, and compliance with company IT standards.
- Project & Team Collaboration: Collaborate with global IT teams on escalated support issues, continuous improvement initiatives, and IT projects to enhance systems and services.
- User Training & Process Improvement: Educate users on business systems and IT processes, while contributing ideas, documentation, and best practices to improve operational efficiency and service delivery.
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent combinations of education, experience, and certifications will be considered.
- Minimum 3 years of experience supporting IT operations, preferably within a global enterprise environment.
- Proven experience implementing, documenting, and maintaining IT infrastructure systems and services.
- Experience working with external vendors, suppliers, and service providers to support IT operations and service delivery.
- Strong knowledge of IT infrastructure technologies and enterprise systems in a global IT environment. (MS 365)
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Vibracoustic USA Inc.Skills Required
- Associate's or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent education/experience/certifications).
- Minimum 3 years of experience supporting IT operations.
- Experience supporting IT operations within a global enterprise environment.
- Proven experience implementing, documenting, and maintaining IT infrastructure systems and services.
- Experience working with external vendors, suppliers, and service providers to support IT operations.
- Strong knowledge of IT infrastructure technologies and enterprise systems, including Microsoft 365.
Freudenberg Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Freudenberg Group and has not been reviewed or approved by Freudenberg Group.
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Healthcare Strength — Healthcare is considered strong at many U.S. sites, with low‑cost options, HSA contributions, and on‑site clinics in some locations.
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Retirement Support — A 401(k) with company match is standard across U.S. entities, though exact match mechanics differ by business group and year.
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Leave & Time Off Breadth — Paid time off is often described as good, with some locations offering generous holiday schedules.
Freudenberg Group Insights
What We Do
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products. Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 170-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action. In 2022, the Freudenberg Group employed more than 51,000 people in some 60 countries worldwide and generated sales of more than €11.7 billion. Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg. Visit and follow us at www.freudenberg.com https://www.instagram.com/freudenberg.group/ www.youtube.com/FreudenbergGroup www.facebook.com/freudenberggroup *** Netiquette *** We look forward to receiving your comments and posts. On behalf of all users, we ask for constructive contributions, mutual respect, courtesy and tolerance. All contributions will be checked and we reserve the right to delete contributions. This applies in particular to unlawful content, incorrect statements, advertising for third parties, spam or slander. In addition, we reserve the right to remove comments that are otherwise inappropriate or incorrect. Contributions made by external users do not necessarily reflect Freudenberg’s opinion. Please find our data protect information here: https://www.freudenberg.com/fileadmin/downloads/english/2020-11_DataProtectionInformation_SocialMedia_EN.pdf
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