The Role
Provide local IT service delivery and end-user support for onshore offices: manage IT assets and lifecycle, maintain meeting-room and AV functionality, enforce ITIL/ITSM and cybersecurity standards, handle escalations, approve invoices, and drive continual service improvements.
Summary Generated by Built In
The IT Specialist manages Local IT for one or more onshore locations and is accountable for overall service delivery. This includes ensuring high availability, optimal performance, and alignment with IT standards and strategy during all changes. The role provides professional end-user support and training, ensuring all IT equipment at local offices operates effectively. Additionally, the IT Specialist oversees IT assets (e.g., PCs, TVs, and AV equipment) and maintains compliance with associated contracts and agreements.Your responsibilities
- Assessment and governance of capacity and lifecycle management of Local IT assets.
- Continual improvements of all Noble IT services (e.g., self-help, hardware ordering, supporttools, meeting rooms and AV equipment).
- Ensure that emergency rooms, meeting rooms and Local IT offices are safe, clean, andpresentable and that equipment is frequency tested and working.
- Adhere to Noble cost management and lifecycle governance principles for all IT hardware.
- Review and approve invoices for in-scope hardware and service agreements.
- Function as subject matter expert and escalation point in case of escalated and high severityincidents, projects, initiatives, or changes to the Local IT landscape.
- Assure adherence to Noble’s Cyber Security Framework.
- Maintain relationships with IT management and IT staff.
- Adhere to professional standards and Noble’s Administrative Policy Manual.
- Higher education in IT or other related fields.
- 1-10 years of experience in IT Support with specific knowledge in the following:
- Desktop Support (Windows 11).
- Mobile Device Management
- Excellent facilitation, verbal and written (formal and technical) communication skills with a good command of the English language (min. B2).
- ITIL Foundation and ITSM framework experience.
- ServiceNow experience desired but not essential.
- Ability to work effectively across and within diverse teams.
- Strong execution skills with the ability to work efficiently under pressure to deliver quality results within standards and meet deadlines.
- Strong customer service skills.
- Great opportunity to work in an international company that values employees and provides right environment for right people
- Hybrid work (3 days from the office, 2 days from home)
- Strong focus on work-life balance
- Chance to contribute in the high-level service provided to our rigs globally
- Group Life Insurance
- Private Health Care
- MultiSport Card
- Development Program
- LinkedIn Learning Platform
- Parking space
- Prepaid card to cover your costs of entertainment, culture or food (after probation period)
- Employee Pension Program (Pracownicze Programy Emerytalne)
- Pastries and fruits in the office
- Office located in well-communicated city area in Gdańsk Centre
Skills Required
- Higher education in IT or related field.
- 1-10 years of experience in IT Support.
- Desktop support experience (Windows 11).
- Mobile Device Management (MDM) experience.
- ITIL Foundation and ITSM framework experience.
- ServiceNow experience.
- Excellent verbal and written English (minimum B2).
- Ability to work effectively across and within diverse teams.
- Strong execution skills; able to work under pressure and meet deadlines.
- Strong customer service skills.
- Current legal authorization to live and work in Poland.
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The Company
What We Do
Noble Corporation is a leading offshore drilling contractor for the oil and gas industry, operating a modern and technically advanced fleet of offshore drilling units worldwide.
