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SOPHiA GENETICS is a healthcare technology democratizing data-driven medicine.
The Role
Assist IT Services Team with optimizing the service desk portal, supporting MDM setup, and enhancing IT support experience across the company.
Summary Generated by Built In
Complete an internship project at SOPHiA GENETICS whose mission is to drive forward the future of liquid biopsy testing by joining the IT Services Team as an Support Specialist Intern.
Your mission:
You will assist with optimizing and automating our internal service desk portal and contribute to improving the IT support experience across the company. You will work closely with the IT team to ensure smooth operations, enhance the user experience, and contribute to IT solutions that streamline workflows within SOPHiA GENETICS.
You will be involved in:
Requirements
Benefits
All SOPHiA GENETICS internships & apprenticeships are paid as per each country's best practices and degree level.
What will you learn:
Start: August 2026
Contract type: Internship contract
Application process
Apply now with your CV and any supporting information.
Suitably qualified candidates will be invited through an interview and screening process where you will speak with a member of our Talent Management team, the hiring leader, alongside key colleagues, and stakeholders from across the business.
All resumes should be in English for a successful review!
SOPHiA GENETICS:
We believe there is a smarter, more data-driven way to make decisions in healthcare and our AI SaaS Platform enables that. You will have direct input into our mission to radically improve the outcomes for Cancer & Rare Disease patients globally. Enable our customers to push industry boundaries, as we pioneer into newly discovered fields and combine complex, multi-modal data for the first time!
For more information, visit our website: https://www.sophiagenetics.com.
Your mission:
You will assist with optimizing and automating our internal service desk portal and contribute to improving the IT support experience across the company. You will work closely with the IT team to ensure smooth operations, enhance the user experience, and contribute to IT solutions that streamline workflows within SOPHiA GENETICS.
You will be involved in:
- Assisting in creation and testing a Tech services infrastructure dashboards used throughout the organization.
- Supporting MDM setup (JAMF, Intune) and helping document workflows.
- Collaboration with engineers to align with SOC2 and C5 compliance.
- Assisting with the monitoring and management of the internal helpdesk, responding to IT requests from employees and reporting key metrics.
- Supporting the configuration of role-based access control (RBAC), user accounts, and access permissions.
- Contributing to Information Security & Network Operations, helping maintain secure and efficient IT systems.
- Using project tracking and issue management software, such as Jira Cloud to manage and report on IT support activities.
- Providing IT support for whole company (CH, FR, US).
Requirements
- A Bachelor's degree (or equivalent) in Computer Science or a related field.
- Experience with system administration is desirable.
- Familiarity with Microsoft 365 and Apple environments.
- Some knowledge of scripting languages (PowerShell, Bash/Shell, Python) is a plus.
- Awareness of security and compliance concepts (SOC2, C5).
- Excellent written and verbal communication skills, with the ability to clearly explain technical issues and maintaning KB.
- Ability to work in a fast-paced, collaborative environment.
Benefits
All SOPHiA GENETICS internships & apprenticeships are paid as per each country's best practices and degree level.
What will you learn:
- Gain valuable experience working with cross-functional teams across all departments, building confidence in communication and collaboration
- Gaining proficiency in IT Service Management (ITSM) best practices
- Developing skills in System Integration and Administration
- Learning to automate tasks through scripting
- Gaining experience in building and customizing dashboards
Start: August 2026
Contract type: Internship contract
Application process
Apply now with your CV and any supporting information.
Suitably qualified candidates will be invited through an interview and screening process where you will speak with a member of our Talent Management team, the hiring leader, alongside key colleagues, and stakeholders from across the business.
All resumes should be in English for a successful review!
SOPHiA GENETICS:
We believe there is a smarter, more data-driven way to make decisions in healthcare and our AI SaaS Platform enables that. You will have direct input into our mission to radically improve the outcomes for Cancer & Rare Disease patients globally. Enable our customers to push industry boundaries, as we pioneer into newly discovered fields and combine complex, multi-modal data for the first time!
For more information, visit our website: https://www.sophiagenetics.com.
Skills Required
- Bachelor's degree in Computer Science or a related field
- Experience with system administration
- Familiarity with Microsoft 365 and Apple environments
- Knowledge of scripting languages (PowerShell, Bash/Shell, Python)
- Awareness of security and compliance concepts (SOC2, C5)
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, collaborative environment
What the Team is Saying
Dan
Senior Director, Revenue Accounting
Angela
Senior Sales Executive
SOPHiA GENETICS Compensation & Benefits Highlights
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Affordable Benefits — Employer contributions toward medical, dental, and vision are positioned as high with telemedicine included and references to HSA support. Core coverage is complemented by an EAP, commuter/FSA options, and voluntary add-ons.
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Retirement Support — A 401(k) plan with company match is highlighted, paired with company-paid life/AD&D and short- and long-term disability. This combination indicates solid baseline financial protection for U.S. employees.
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Leave & Time Off Breadth — PTO is presented as generous and increasing with tenure, with additional sick time and a substantial set of company holidays. These elements point to a robust time-off framework.
SOPHiA GENETICS Insights
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The Company
What We Do
SOPHiA GENETICS (Nasdaq: SOPH) is a healthcare technology company dedicated to establishing the practice of data-driven medicine as the standard of care and for life sciences research. It is the creator of the SOPHiA DDM™ Platform, a cloud-based SaaS platform capable of analyzing data and generating insights from complex multimodal data sets and different diagnostic modalities. The SOPHiA DDM™ Platform and related solutions, products and services are currently used by more than 780 hospital, laboratory, and biopharma institutions globally.
Why Work With Us
This is not just a tech company, it’s not only about algorithms and data, it’s more than that. It’s bold, visionary, and altruistic. Democratizing health outcomes is bigger than a spreadsheet, a sale, or a line of code. It’s all of those things coming together with driven, curious people to deliver this audacious vision.
Gallery
SOPHiA GENETICS Teams
SOPHiA GENETICS Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
