IT Support Specialist Intern

Complete an internship project at SOPHiA GENETICS whose mission is to drive forward the future of liquid biopsy testing by joining the IT Services Team as an IT Support Specialist Intern. 

Your mission: 

You will assist with optimizing and automating our internal service desk portal and contribute to improving the IT support experience across the company. You will work closely with the IT team to ensure smooth operations, enhance the user experience, and contribute to IT solutions that streamline workflows within SOPHiA GENETICS. 

You will be involved in: 

• Assist in creating and testing automation scripts to manage elevated privileges on Apple devices. 

• Support MDM setup (Jamf, Intune) and help document workflows. 

• Collaborate with engineers to align with SOC2 and C5 compliance. 

• Assisting with the monitoring and management of the internal helpdesk, responding to IT requests from employees and reporting key metrics. 

• Supporting the configuration of role-based access control (RBAC), user accounts, and access permissions. 

• Contributing to Information Security & Network Operations, helping maintain secure and efficient IT systems. 

• Using project tracking and issue management software, such as Jira Cloud, to manage and report on IT support activities. 

• Providing IT support for whole company (CH, FR, US). 

What will you learn: 

• Gain valuable experience working with cross-functional teams across all departments, building confidence in communication and collaboration 

• Gaining proficiency in IT Service Management (ITSM) best practices 

• Developing skills in System Integration and Administration 

• Learning to automate tasks through scripting 

• Gaining experience in building and customizing dashboards 

• A Bachelor’s degree (or equivalent) in Computer Science or a related field. 
• English full proficiency

• Experience with system administration is desirable. 

• Familiarity with Microsoft 365 and Apple environments. 

• Some knowledge of scripting languages (PowerShell, Bash/Shell, Python) is a plus. 

• Awareness of security and compliance concepts (SOC2, C5). 

• Excellent written and verbal communication skills, with the ability to clearly explain technical issues and maintaning KB. 

• Ability to work in a fast-paced, collaborative environment. 

You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include: 

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50) 
• 100 Best Places to Work in Boston 
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

• Sickness and Accident coverage through Helsana
• Meal Vouchers at 90CHF PM with our partner cafeteria
• A fun and engaging work environment, with Rest & Entertainment space, full stocked free coffee machine and free fruit/snacks
• Free parking in an easy to access location
• A strong social committee whose purpose is to make SOPHiA GENETICs both enjoyable as well as rewarding
• As our global HQ, you’ll have direct interaction and exposure to senior leadership and our executive team locally

Our DNA

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous 

Our Virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action.  We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal

The Process 

We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts:

‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’

‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’

‘I am a *job title* - What can SOPHiA GENETICS offer my career?’

Apply now with your CV and any supporting information. 

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.

We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilise agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.

Starting Date: January 2026

Location: Rolle, CH

Contract: Internship contract, full time