- Provide first-level technical support to end-users via Freshservice ticketing system.
- Troubleshoot hardware, software, and network issues across various platforms.
- Assist with onboarding/offboarding tasks including account setup and equipment provisioning.
- Document solutions and contribute to internal knowledge resources.
- Learn how enterprise IT teams manage support operations in a real-world environment.
- Shadow the Cybersecurity team to understand threat monitoring, vulnerability management, incident response, and risk management.
- Assist with basic tasks such as log reviews, alert responses, or vulnerability scan reviews under supervision.
- Work with fellow interns across departments on a strategic capstone project.
- Participate in planning, research, and execution phases.
- Present findings and outcomes to leadership at the conclusion of the internship.
- Current Juniors or Seniors pursuing a degree in Information Technology, Computer Science, Cybersecurity, or related field.
- Strong communication and problem-solving skills.
- Familiarity with Windows, macOS, and basic networking concepts.
- Interest in cybersecurity and IT operations.
- Ability to work independently and collaboratively.
- Strong problem-solving, analytical, and critical thinking abilities.
Skills Required
- Currently pursuing a degree in Information Technology, Computer Science, Cybersecurity, or a related field as a junior or senior
- Strong communication skills
- Strong problem-solving, analytical, and critical-thinking abilities
- Familiarity with Windows and macOS
- Familiarity with basic networking concepts
- Interest in cybersecurity and IT operations
- Ability to work independently and collaboratively
What We Do
Shorr is your premium, full-service packaging partner. We have an unmatched ability to optimize holistic supply chain processes, differentiate brands from their competition, and accelerate customer growth. Together we can streamline your processes, increase your output, consolidate your vendor network, and innovate your packaging. We offer innovative packaging products and equipment from industry-leading manufacturers. Product lines include corrugated, carton closure, tapes and adhesives, stretch wrap, shrink wrap, pallet unitization, flexible and protective packaging. We specialize in packaging design, process and procurement methodologies, along with customized automated equipment solutions. Our equipment sales and service team is comprised of expert sales representatives, process engineers and skilled service technicians. Equipment lines include pallet wrappers, case formers, case sealers, shrink wrappers, workstations, bagging and strapping machines. Other core competencies include in-depth consultative reviews along with post-purchase service and support. Shorr Packaging Corp. is geographically positioned with branches, warehouses and distribution centers strategically positioned across the country to best serve your needs. As an employee-owned company, we value every business relationship and will do whatever it takes to ensure success.
