The Role
Provide onsite IT support for the Miami office: manage M365 and PowerShell tasks, coordinate with MSPs, maintain infrastructure (network, hardware, A/V), handle onboarding/offboarding and access reviews, support SOC 2 audits and compliance, maintain IT documentation, and troubleshoot end-user issues.
Summary Generated by Built In
JOB TITLE: IT Support Specialist III
EMPLOYER: A-CAP Services LLC
DEPARTMENT: Financial Technology
REPORTS TO: Chief Technology Officer
LOCATION: Onsite in Miami (Brickell)
ABOUT THE COMPANY
A-CAP is a leading provider of capital and third-party asset management solutions. Through our synergistic platform of insurance carriers, reinsurers, and asset management businesses, A-CAP delivers tailored capital solutions to individuals, insurance companies, and small- to medium-sized businesses.
Backed by a leadership team and operational experts with deep expertise across insurance, reinsurance, and asset management sectors, A-CAP is committed to delivering meaningful results and adding value to our clients and capital partners. This commitment is demonstrated through the industry-leading risk-adjusted returns we achieve, and the innovative capital solutions we provide to meet the needs of a diverse range of partners.
A-CAP's Core Business Includes:
We are looking for a hands-on IT Support Specialist who thrives at the intersection of technology, operations, and security. In this role, you’ll be the go-to resource for our Miami office, ensuring systems run smoothly, employees are set up for success, and critical compliance requirements are met. You’ll work closely with internal teams and external partners like our managed services provider (MSP) to deliver reliable infrastructure, manage access, and support audits—playing a key role in keeping our environment secure, efficient, and scalable.
WHAT YOU WILL DO:
EMPLOYER: A-CAP Services LLC
DEPARTMENT: Financial Technology
REPORTS TO: Chief Technology Officer
LOCATION: Onsite in Miami (Brickell)
ABOUT THE COMPANY
A-CAP is a leading provider of capital and third-party asset management solutions. Through our synergistic platform of insurance carriers, reinsurers, and asset management businesses, A-CAP delivers tailored capital solutions to individuals, insurance companies, and small- to medium-sized businesses.
Backed by a leadership team and operational experts with deep expertise across insurance, reinsurance, and asset management sectors, A-CAP is committed to delivering meaningful results and adding value to our clients and capital partners. This commitment is demonstrated through the industry-leading risk-adjusted returns we achieve, and the innovative capital solutions we provide to meet the needs of a diverse range of partners.
A-CAP's Core Business Includes:
- Capital Solutions
- Commercial Real Estate
- Third-party Asset Management
- Private Credit
- Primary Insurance Carriers
- Accredited Reinsurers
We are looking for a hands-on IT Support Specialist who thrives at the intersection of technology, operations, and security. In this role, you’ll be the go-to resource for our Miami office, ensuring systems run smoothly, employees are set up for success, and critical compliance requirements are met. You’ll work closely with internal teams and external partners like our managed services provider (MSP) to deliver reliable infrastructure, manage access, and support audits—playing a key role in keeping our environment secure, efficient, and scalable.
WHAT YOU WILL DO:
- Systems Knowledge
- M365 admin
- PowerShell scripting
- Vendor & Systems Coordination
- Serve as the primary liaison with the MSP and other IT service providers
- Coordinate issue resolution, service requests, and ongoing support needs
- Infrastructure & Office IT Support
- Manage and support IT infrastructure for the Miami office, including network, hardware, A/V, and end-user systems
- Troubleshoot technical issues and ensure minimal disruption to business operations
- Oversee equipment setup, upgrades, and inventory tracking
- Access Management & Security
- Perform periodic user access reviews to ensure appropriate system permissions
- Support identity and access management processes in alignment with company security policies
- Compliance & Audit Support
- Assist with SOC 2 audits, including evidence collection and control validation
- Respond to regulatory and internal audit requests in a timely, organized manner
- Employee Lifecycle Support
- Manage onboarding and offboarding processes, including provisioning and deprovisioning system access, hardware setup, and account management
- IT Administration
- Maintain IT documentation, policies, and procedures
- Support general IT administrative tasks and identify opportunities for process improvement and standardization
- 4+ years of experience in IT support, systems administration, or a related role
- Strong understanding of IT infrastructure, end-user support, and access management
- Experience in the financial services industry is strongly preferred.
- Familiarity with compliance frameworks such as SOC 2 is preferred
- Experience working with third-party IT vendors is a plus
- Strong organizational and problem-solving skills with the ability to manage multiple priorities
- Clear communication skills and a service-oriented mindset
- Must be self-driven and a team player.
Certifications (preferred)
- Microsoft certifications (MS-900, AZ-900, MD-102)
- AWS/Azure Associate-level
Skills Required
- 4+ years of experience in IT support, systems administration, or related role
- Microsoft 365 administration (M365 admin)
- PowerShell scripting
- Strong understanding of IT infrastructure, end-user support, and access management
- Support SOC 2 audits including evidence collection and control validation
- Experience working with third-party IT vendors / MSPs
- Familiarity with compliance frameworks such as SOC 2
- Microsoft certifications (MS-900, AZ-900, MD-102)
- AWS or Azure Associate-level certification
- Strong communication, organizational, problem-solving skills; self-driven team player
- Onsite work in Miami (Brickell)
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The Company
What We Do
A-CAP Services LLC provides tailored solutions leveraging diverse expertise in insurance, reinsurance, and investments. The company is dedicated to giving its customers peace of mind through professional services in the finance and financial technology sectors.
