Senior Digital Service Deliver Analyst

Posted Yesterday
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Irving, TX, USA
Hybrid
113K-169K Annually
Senior level
Artificial Intelligence • Cloud • Internet of Things • Software • Cybersecurity • Industrial
Cat Digital delivers digital and technology solutions that power Caterpillar's world-famous yellow iron.
The Role
Manages technology vendor governance and intake operations across the vendor lifecycle. Coordinates supplier, contract, SOW, and project intake issues with business, legal, finance, purchasing, and supplier stakeholders. Analyzes vendor networks, spend exposure, renewals, risks, and supplier alignment. Reviews contracts for completeness, compliance, scope, funding, deliverables, and governance. Tracks project flow, escalations, risks, and leadership reporting while supporting supplier selection, issue resolution, and ITIL service delivery.
Summary Generated by Built In
Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Manages technology vendor governance, intake operations, various contract reviews, supplier engagement tracking, and executive-level visibility across the vendor lifecycle.
What You Will Do:
  • Supports resolution of supplier, contract, SOW, and project intake issues by coordinating with business partners, Purchasing, Legal, Finance, and various other Caterpillar and supplier contacts. Develops and improves VMO workflows, VIDA intake processes, review checklists, approval paths, templates, reporting methods, and escalation routines. Implement processes and tools for different types of contracts, risk assessments, disputes, and issue resolutions, etc.
  • Conducting analyses of existing vendor networks to assess their capability of meeting business objectives; recommending new vendors in terms of capacity. Analyzes supplier engagements, project volume, renewal timelines, spend exposure, concentration risk, aging requests, and supplier alignment with business needs.
  • Reviews SOWs, renewals, amendments, NDAs/NDSAs, and MSAs for completeness, compliance, risk, scope clarity, deliverables, funding alignment, acceptance criteria, and governance requirements.

What You Have:
Education/Experience:
  • Not specified in provided job description.

Negotiating
  • Works to achieve win-win in negotiations, rather than taking a win-lose approach.
  • Focuses on issues rather than personalities.
  • Uses active listening and probing techniques to surface problems, issues, and interests.
  • Demonstrates a willingness to examine own position.
  • Presents own position and listens attentively to position of others.

Project Management
  • Manages vendor intake and VMO project flow by tracking request status, ownership, aging items, blockers, risks, escalations, next steps, and leadership reporting needs.
  • Utilizes preferred tools, techniques and methods for estimating project cost and time.
  • Plans, estimates, staffs, organizes and monitors significant projects.
  • Identifies risks and vulnerabilities; creates contingency plans.
  • Conducts regular and ad-hoc project reviews with project team, sponsors, and clients.
  • Maintains open communication among project participants and interested parties.
  • Communicates reporting requirements; creates monitoring and control mechanisms.

Stakeholder Management
  • Assesses the role of the board and its committees in promoting governance and accountability to stakeholders.
  • Uses an appropriate range of technology mediums to communicate effectively with stakeholders in formal and informal situations.
  • Provides assistance to colleagues promoting a culture of inclusion, collaboration, ethics and compliance.
  • Applies empathy and cultural sensitivity with diverse stakeholders.
  • Assesses the opportunities and risks of pursuing a corporate strategy in the context of ever-increasing complex stakeholder considerations.

Product and Vendor Evaluation
  • Assists in selecting suitable products and vendors within the organization.
  • Analyzes and prioritizes products and vendors in the marketplace.
  • Follows the established processes and procedures for product and vendor evaluation.
  • Understands the software requirements by cooperating and consulting with architects and other IT professionals.
  • Follows stated requirements, including local selection criteria and standards for product and vendor evaluation.

What Will Set You Apart:
Contracts Management and Administration
  • Administers locally relevant contracts for the department.
  • Implements organizational protocols and procedures for contracts management.
  • Explains the types of information required before a contract is signed.
  • Reviews contracts to ensure compliance with contract specifications and regulations.
  • Assists in creating files of relevant information for specific vendors, customers, or contracts.

Vendor Management
  • Resolves routine supplier issues; escalates non-routine issues up chain of command.
  • Supports supplier governance by maintaining visibility to active engagements, open issues, renewal needs, performance concerns, escalation items, and portfolio-level reporting.
  • Works with vendors to ensure that purchases meet delivery date and quality specifications.
  • Researches alternative vendors or suppliers; participates in supplier selection.
  • Acts as the routine contact point between the organization and vendors.
  • Follows procedures in carrying out routine supplier management tasks.

ITIL Service Delivery
  • Has worked in direct support of providing a specific service.
  • Describes control and quality tools used in service delivery.
  • Describes tools and techniques for optimizing application performance.
  • Identifies data center functions needed to support that service; cities common problems.
  • Explains tools and techniques for monitoring and improving the quality of service.

Additional Information:
  • Required Travel is up to 50%.

Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
September 15, 2026 - September 28, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

Skills Required

  • Up to 50% travel
  • Work onsite five days per week
  • Successful completion of a drug screen

What the Team is Saying

Pradeep
Christina
Chad
Madison
Rakshan
MacGregor
Stan

Caterpillar Compensation & Benefits Highlights

  • Retirement Support Company materials and labor agreements describe a strong 401(k) program with matching and additional employer contributions for many groups, with recent union terms further enhancing retirement provisions. This breadth and employer funding position retirement as a core strength across regular full‑time roles.
  • Healthcare Strength The Total Rewards overview lists comprehensive medical, dental, and vision coverage, HSAs/FSAs, and an enhanced EAP with up to 16 counseling or coaching sessions per covered person, alongside wellness tools like Healthcare Bluebook. Such depth and supporting resources indicate robust healthcare support for most eligible employees.
  • Leave & Time Off Breadth Offerings include PTO (vacation, holidays, volunteer time), parental and adoption leave, and in some locations a year‑end shutdown, with tenure‑based accrual growth; union updates also expanded paid‑absence policies. These features provide multiple pathways for time away and family support, though exact practices can vary by site.

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The Company
HQ: Irving, TX
100,000 Employees
Year Founded: 1925

What We Do

Cat Digital is the digital and technology arm of Caterpillar Inc., responsible for bringing digital capabilities to our world-famous yellow iron. With over 1.5M connected assets worldwide, our teams use data, technology, advanced analytics and AI capabilities to help solve our customers' toughest challenges.

Why Work With Us

At Cat Digital, we're accelerating Caterpillar's digital transformation to help customers solve their toughest challenges. Our teams use enterprise-wide data, emerging technologies, and customer insights to deliver solutions that drive real-world impact. Join us as we create innovative experiences that help customers succeed and power the world aro

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Employees engage in a combination of remote and on-site work.

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