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Job DescriptionAbout the Team
Great opportunity to be part of an International Team, when the role will be consolidated there will also be the possibility to expand and help remotely other Countries, and daily interaction with other team members and different cultures.
About the job
The Infrastructure service delivery role on the Nielsen Media Saudi Arabia and GCC Offices, interacting with users and regional/global teams to be able to deliver infrastructure service. Implement and follow Global infrastructure standards and rules.
Responsibilities:
Install, uninstall, configure, troubleshoot, upgrade, patch, and maintain operating systems and third-party software.
Coordinate with global infrastructure teams on global image installations.
Manage the procurement process and create purchase orders.
Assist users with Google Workspace products.
Maintain an accurate hardware inventory.
Set up, reinstall, and image laptops and desktops based on planned refresh cycles and company growth plans.
Log and manage service requests using ServiceNow.
Coordinate with third-party vendors.
Adhere to Nielsen policies for laptops and desktops.
Maintain a complete inventory of mobile device distributions.
Assist with and troubleshoot mobile device issues.
Assist with and troubleshoot printer issues.
Produce hardware and software reports based on requests from Nielsen Infrastructure.
Maintain strict compliance with ticket resolution SLAs.
Install servers, storage, and network devices according to provided technical instructions.
Closely monitor the backup environment to maintain high success rates.
Deliver high-quality, monitored infrastructure support for local users while collaborating with regional and global colleagues.
Maintain operational flexibility to adapt to changing IT support needs.
Experience & Qualifications:
∙Proficiency in Microsoft operating systems.
Strong working knowledge of Google Workspace.
Solid understanding of Linux operating systems.
Foundational understanding of networking concepts.
Foundational understanding of storage concepts.
Requirements
Full fluency in spoken and written English and Arabic to effectively communicate technical instructions and explanations.
Minimum of 2–3 years of experience in a similar IT support role.
Strong communication skills with end users across all technical levels.
Customer-oriented attitude with a focus on service excellence.
Continuous learning mindset and adaptability to new technologies.
Flexibility for occasional travel as required by business needs.
Based in Riyadh, Saudi Arabia.
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Skills Required
- Proficiency in Microsoft operating systems.
- Strong working knowledge of Google Workspace.
- Solid understanding of Linux operating systems.
- Foundational understanding of networking concepts.
- Foundational understanding of storage concepts.
- Full fluency in spoken and written English and Arabic.
- Minimum of 2-3 years of experience in a similar IT support role.
- Strong communication skills with end users across all technical levels.
- Customer-oriented attitude with a focus on service excellence.
- Continuous learning mindset and adaptability to new technologies.
- Flexibility for occasional travel as required by business needs.
- Based in Riyadh, Saudi Arabia.
Nielsen Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nielsen and has not been reviewed or approved by Nielsen.
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Parental & Family Support — Paid parental leave is described as generous for all parents, with birthing parents receiving substantially longer time, and the program is complemented by adoption, fertility, and surrogacy support. Employer-verified entries and company communications consistently highlight family benefits as a standout.
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Leave & Time Off Breadth — Paid time off is considered solid, with some teams using flexible or unlimited PTO models and additional offerings like paid volunteer time. These time-away policies often contribute meaningfully to work-life balance.
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Wellbeing & Lifestyle Benefits — Smart Work flexibility, an Employee Assistance Program, and broader well-being initiatives are emphasized as part of a holistic package. These elements are frequently cited as strengths that enhance day-to-day experience.
Nielsen Insights
What We Do
Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. An S&P 500 company, Nielsen (NYSE: NLSN) operates around the world in more than 55 countries.
