Together with an experienced and motivated team, you will work in LGT 1st Level Support. You will be responsible for providing customer-oriented and efficient support via telephone and remotely in our multilingual environment. You will receive, analyze and solve user problems directly. Your tasks will include documenting solutions as well as creating and updating documentation.
- Ensuring 1st level support (telephone and incident management)
- Communication management
- Updating operating manuals, instructions, checklists and processes
- Performing coordination tasks (troubleshooting)
- Creation of reports, KPIs, monitoring, incident quality management
- Completed apprenticeship or a degree in computer science (business informatics, application development)
- Experience in 1st level support and proven experience in IT operations is an advantage
- Very good written and spoken German and English skills
- High IT affinity, service and quality awareness
- Very good knowledge of the Microsoft environment (Windows 11 and Office)
- Ability to work in a team and interest in working and learning in a variety of ways
Please note that we cannot consider applications via recruitment agencies for this position.
Contact InformationWe are looking forward to receiving your online application.
For any further information please do not hesitate to contact us.
LGT Financial Services AGHuman Resources
Diane NeffSimilar Jobs
What We Do
Forward-looking for generations LGT is an international private bank owned by the Princely Family of Liechtenstein with 23 locations in Europe, Asia, Australia, and the Middle East. Our solid capitalization, long-term thinking, and strategic focus underpin our strong values. These are rooted in 900 years tradition and entrepreneurial thinking. Digitization represents a key pillar of how we continually innovate to find better ways of doing things - today and for the future. Sustainable and social: Sustainability is a pillar of LGT's strategy. Thinking, managing, and investing sustainably are integral parts of our DNA. LGT has committed to reducing the net CO2 emissions from its operations and its investments to zero by 2030. The Princely Family’s view is that wealth itself isn't a purpose, but that it comes with a sense of responsibility. Being wealthy means embracing and acting on that responsibility, as well as passing these values on to the next generation. LGT as an employer: LGT is a vibrant, growing international company and employer. We are certified as a Great Place to Work by the international consulting and research institute of the same name. Whether you have a wealth of experience or are embarking on your first professional steps, LGT careers offer an empowering environment to realize your ambitions. Take your next career step at one of our 23 international locations: www.lgt.com/global-en/career/jobs Publishing information: www.lgt.com/global-en/publishing-information
