Leidos is actively hiring for an experience IT Support Manager to join our team in Chantilly, VA.
This is an exciting opportunity to manage a 24/7 IT support operation and lead and manage a team of Linux Systems Administrators. Prior experience in this type of role is required as well as experience with AWS.
Active TS/SCI required
Primary Responsibilities
- Manage daily IT support operations, ensuring 24/7 coverage
- Lead and manage a team of Linux System Administrators, defining team goals and mentoring staff to exceed performance expectations while being held accountable for overall team performance
- Monitor ticket volume and IT support performance metrics, analyze trends in user support requests, and generate reports for program and customer management
- Identify areas for improvement and implement strategies to enhance service quality and user satisfaction
- Define team goals and lead staff to achieve desired results while being held accountable for team performance
- Coordinate resources during escalated off-hour issues
- Oversee the development, implementation, and administration of IT support staff training procedures and policies
- Demonstrate ownership in troubleshooting and resolving technical issues as well as identifying trends and root causes
- Develop partnerships with cross-functional teams to improve and shape how the Technical IT Support team will hand off work, partner on strategic initiatives, and improve customer experience
- Provide weekly team meetings and periodic 1:1 coaching for team members
- Communicate with senior-level clients as needed
Basic Qualifications
- Bachelor's degree and 8-10 years of prior relevant experience, or Master's degree with 6-8 years of prior relevant experience
- Minimum three (3) years' experience maintaining cloud services to include at a minimum Amazon Web Services (AWS)
- Minimum three years' experience serving in a Systems Engineer role showcasing understanding of system architecture, design, and root cause analysis
- Demonstrated minimum three (3) years of experience managing a team that demonstrated the ability to maintain high operational availability of a web-based application
- Demonstrated two (2) years of experience managing a Tier 2 IT Support function, including experience briefing leadership at the senior/executive level, government or commercial
- Demonstrated ability to consolidate monthly metrics into slides that will be presented to all levels of program and customer management
- Active Security+ certification or ability to obtain one prior to starting
- Active TS/SCI clearance and ability to be approved for Poly
- Strong problem-solving and decision-making skills
- Self-starter with ability to work in a team environment and independently
- Deep understanding and background in COTS integration and custom code development
Preferred Qualifications
- Oracle IdAM productions
- Linux/UNIX Experience
- LDAPs
- PKI, OAuth, SAML and OIDC Authentication
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:July 9, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Bachelor's degree with 8-10 years' relevant experience, or Master's degree with 6-8 years' relevant experience.
- Minimum three years' experience maintaining cloud services, including Amazon Web Services (AWS).
- Minimum three years' experience serving in a Systems Engineer role with system architecture, design, and root cause analysis.
- Minimum three years' experience managing a team that maintained high operational availability of a web-based application.
- Minimum two years' experience managing a Tier 2 IT Support function, including briefing senior/executive leadership.
- Demonstrated ability to consolidate monthly metrics into presentation slides for program and customer management.
- Active Security+ certification or ability to obtain prior to starting.
- Active TS/SCI clearance and ability to be approved for a polygraph.
- Strong problem-solving and decision-making skills.
- Self-starter with ability to work independently and in a team environment.
- Deep understanding and background in COTS integration and custom code development.
- Experience managing Linux System Administrators and running 24/7 IT support operations.
- Oracle IdAM production experience.
- Linux/UNIX experience.
- Experience with LDAPs.
- Experience with PKI, OAuth, SAML, and OIDC authentication.
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
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