We are looking for a long-term IT Operations Intern to support our IT team with day-to-day operational activities and first-level IT support.
In this role, you will work closely with the IT team and gain hands-on experience in end-user support, device lifecycle management, IT asset operations, onboarding/offboarding processes and basic troubleshooting.
This is a great opportunity for someone who wants to build a career in IT Operations, IT Support or Infrastructure while gaining practical experience in a fast-paced technology environment.
What You Will Do
Support daily L1 IT support requests from employees and help resolve basic hardware and software issues.
Assist with the preparation, setup and delivery of laptops, monitors, peripherals and other IT equipment.
Support employee onboarding and offboarding processes, including device preparation, collection and checklist follow-up.
Keep IT asset and inventory records accurate and up to date.
Support stock tracking for laptops, accessories and other IT equipment.
Help troubleshoot basic issues related to Windows/macOS devices, peripherals, Wi-Fi, meeting room equipment and common workplace applications.
Perform the initial review of incoming IT requests and escalate more complex issues to the relevant IT team member.
Assist with device maintenance, repair and service follow-up processes.
Support the team in keeping internal IT documentation, checklists and operational records up to date.
Help with other day-to-day IT operational tasks as needed.
What You Will Need
Currently enrolled in a university program related to Computer Engineering, Management Information Systems, Information Technologies, Computer Programming or a similar field.
Ability to continue the internship for at least 5–6 months.
Availability to work at least 3 days per week.
University must be able to provide mandatory internship insurance coverage during the internship period.
Good command of English with the ability to communicate verbally in English.
Basic understanding of computer hardware, operating systems and common IT troubleshooting concepts.
Interest in building a career in IT Operations, IT Support or Infrastructure.
Strong follow-up skills, attention to detail and willingness to take ownership of operational tasks.
Good communication skills and a service-oriented mindset.
Willingness to learn and work in a hands-on IT environment.
Previous experience through an IT Support, Help Desk, IT Operations or Infrastructure internship is a plus.
What We Offer
- Enjoy a monthly meal allowance designed to enhance your daily routine
- Find your people with yoga classes, running and cycling clubs, and nutrition workshops
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together
- Help build the team you want to work with and enjoy rewarding referral bonuses
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories
We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.
To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.
If this sounds like who you are and where you aspire to be, we are excited to meet you.
Skills Required
- Currently enrolled in a university program related to Computer Engineering, Management Information Systems, Information Technologies, Computer Programming, or a similar field.
- Able to continue the internship for at least 5–6 months.
- Available to work at least 3 days per week.
- University must provide mandatory internship insurance coverage during the internship period.
- Good command of English with verbal communication ability.
- Basic understanding of computer hardware, operating systems, and common IT troubleshooting concepts.
- Interest in building a career in IT Operations, IT Support, or Infrastructure.
- Strong follow-up skills, attention to detail, and willingness to take ownership of operational tasks.
- Good communication skills and a service-oriented mindset.
- Willingness to learn and work in a hands-on IT environment.
- Previous IT Support, Help Desk, IT Operations, or Infrastructure internship experience.
Insider One Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Insider One and has not been reviewed or approved by Insider One.
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Fair & Transparent Compensation — Pay sentiment trends generally positive overall, with pay described as competitive in some roles and markets. Recent role-specific ranges and compensation benchmarks suggest market-aligned pay bands in several functions.
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Strong & Reliable Incentives — Bonus structures and performance-linked earnings potential appear to meaningfully increase total compensation, particularly in commercial roles. Variable pay and commission mechanics are portrayed as providing upside when targets are achieved.
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Leave & Time Off Breadth — Time-off policies are described as generous, including an unlimited PTO approach and in some cases additional holiday time. Flexible working hours also contribute to perceived time-off and flexibility value.
Insider One Insights
What We Do
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader. Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: - Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025 - Leader in the Gartner Magic Quadrant for Personalization Engines, 2025 - #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines - Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024 - The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025 - The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score.
