Jobs at Insider One

Own end-to-end recruitment processes, including sourcing, screening, interviews, offers, candidate engagement, and hiring-manager partnerships. Build global talent pipelines using Boolean search and AI tools, maintain accurate records in Lever, and use recruitment metrics to improve hiring decisions. Represent the company culture across international markets while delivering a positive candidate experience.

Own the full sales cycle for Insider One’s Chatbot Support Agent product, from prospecting and pipeline development through demos, proposals, negotiations, and closing. Drive new logo acquisition, cross-sell and upsell opportunities, enterprise deal strategy, forecasting, and quota attainment. Collaborate with marketing, account directors, solution consultants, product, and customers to improve adoption, positioning, and market feedback.

Manage end-to-end onboarding and implementation projects for SaaS customers, ensuring timely delivery, rapid time to value, early adoption, and retention. Build stakeholder relationships, coordinate internal technical teams and external agencies, deliver customer training, define KPIs, support integrations, document client requirements, and transition customers to Customer Success. Improve onboarding processes and materials while ensuring high-quality implementation outcomes and customer satisfaction.

Participate in Insider One’s Hi-Tech program, supporting partners with technical issues, platform requests, and operational optimization. Manage technical relationships, meet service-level agreements, collaborate with Customer Success Managers, communicate solutions clearly, and collect partner feedback to improve the product. The program provides training in digital marketing, SaaS products, account management, customer success, and coding fundamentals, with potential opportunities for future roles within the company.

Participate in Insider One’s Hi-Tech career program, supporting partners with technical issues, platform requests, and operational optimization. Manage technical partner relationships, collaborate with Customer Success Managers, meet service-level agreements, gather product feedback, and deliver timely solutions. The program includes training in digital marketing, SaaS products, account management, customer success, and coding basics, with potential opportunities for future roles within the company.

Manage customer retention, satisfaction, health, adoption, and product usage for SaaS partners. Serve as the primary customer contact, provide tailored use cases and training, guide platform adoption, consult on product utilization, and coordinate with onboarding, technical account management, and account management teams. Build long-term relationships, recognize customer value, and contribute expertise to internal projects.

Leads Insider’s global go-to-market strategy and market intelligence function, reporting to the CRO. Owns pipeline and revenue growth initiatives, funnel optimization, regional GTM alignment, enablement, launch frameworks, competitive intelligence, revenue sprints, and executive-level strategic reporting. Partners across sales, marketing, product, AI, customer success, and revenue operations to improve win rates, shorten sales cycles, and scale data-driven GTM programs across global markets.

Design, develop, and maintain scalable Laravel backend services and RESTful APIs within a modular monolith architecture. Build multi-tenant SaaS capabilities, apply Domain-Driven Design, optimize MySQL queries and Redis caching, troubleshoot production issues, review code, improve quality, document systems, and contribute to architectural decisions while collaborating with cross-functional teams.

Develop and maintain scalable front-end web products throughout the full product lifecycle. Collaborate with product managers, designers, backend developers, and cross-functional teams to build features, integrate APIs, optimize performance, monitor errors, and maintain code quality. The role emphasizes Vue.js, modern front-end tooling, micro-frontends, testing, Agile delivery, and daily use of AI coding tools such as Claude Code, Cursor, or GitHub Copilot.

Own enterprise sales across the UK, from prospecting and platform demonstrations through negotiation and closing. Manage revenue targets, pipeline accuracy, forecasting, and market development while mentoring SDRs and developing outbound strategies. Communicate value through proposals and presentations, identify market trends and opportunities, and collaborate with Marketing, Sales Operations, Sales Engineering, Sales Enablement, and Customer Success. The role requires quota-carrying SaaS sales experience, strong communication, technical aptitude, and effective cross-functional collaboration.

Leads Brazil sales operations for a SaaS business, owning revenue targets, pipeline forecasting, sales strategy, customer relationships, and new business development across SMB and mid-market accounts. Coaches sales associates, develops initiatives, communicates value propositions, monitors market trends, and improves sales execution. The role requires strong commercial judgment, executive relationship-building, digital marketing familiarity, and experience managing high-performing sales teams.

Leads employee engagement, culture, learning, development, onboarding, employer branding, and people experience initiatives. Responsibilities include organizing team-building and training programs, managing budgets and HR policies, producing data-driven reports, improving onboarding, and promoting company culture. The role requires strong planning, organization, communication, adaptability, and the ability to work effectively in a fast-paced environment.

The Solution Architect partners with customer technical decision-makers to design and implement cloud and hybrid solutions. Responsibilities include data workshops, pilots, proofs of concept, troubleshooting, resolving technical blockers, supporting deployments, and collaborating with product, engineering, and support teams. The role requires experience with distributed applications, architecture, migrations, SaaS, APIs, web technologies, and strong English and French communication skills.

Own end-to-end SaaS customer onboarding projects in France, coordinating internal and external stakeholders to deliver successful implementations and accelerate time to value. Build client relationships, define KPIs and use cases, provide training and workshops, advocate customer needs to Product, and ensure smooth transitions to Customer Success and Support teams. The role requires English and French communication, project management experience, and familiarity with marketing and analytics technologies.

Own and grow a portfolio of enterprise accounts through retention, renewals, upselling, cross-selling, contract negotiation, stakeholder engagement, forecasting, and customer advocacy. Partner with Customer Success to drive customer outcomes, NPS, and commercial targets. Build relationships with senior executives, identify strategic needs, manage stakeholder consensus, and represent the product roadmap. The role requires strong English and Spanish communication, SaaS experience, strategic thinking, and enterprise sales skills.

Manage client relationships for a B2B SaaS marketing and customer engagement platform. Help customers identify appropriate products and features, drive technology adoption, develop account plans, resolve escalated issues, and maintain trusted-advisor relationships. Collaborate with engineering and product specialists, provide market feedback, and identify opportunities to increase customer value. The role requires strong English and Italian communication skills, customer-facing experience, project management abilities, and comfort in a fast-paced startup environment.

Manage client relationships for a B2B SaaS platform, helping customers align their goals with Insider One’s products and maximize technology adoption. Develop account plans, monitor customer success, resolve escalated issues, collaborate with engineering and product teams, gather market feedback, and maintain trusted advisor relationships. The role requires strong English and Italian communication skills, customer-facing experience, project management abilities, and comfort working in a fast-paced startup environment.

Participate in Insider One’s Hi-Tech career program, receiving training in digital marketing, SaaS products, coding basics, and customer engagement. Responsibilities include resolving technical issues, managing partner relationships, collaborating with Customer Success Managers, gathering product feedback, optimizing platform operations, and meeting service-level agreements. The role is on-site in Istanbul and intended for customer-facing professionals transitioning into the technology industry.

Performs monthly revenue and commission close activities, including journal entries, reconciliations, invoicing, and compliance. Manages accounts payable and receivable, collections, bank reconciliations, payment schedules, tax calculations, and discrepancy resolution. The role also supports financial policy development and collaborates with internal teams to maintain accurate records and consistent cash flow.

Conduct web, mobile, API, and internal penetration tests; perform source-code reviews, threat analysis, and social-engineering assessments. Research attack vectors, support blue teams, and guide developers and QA teams on secure coding and application security testing. Use SAST/DAST tools, document vulnerabilities and remediation strategies, and contribute to security assessments across multiple projects.