IT Support Intern

HMH is a leading provider of drilling solutions, offering a wide range of products and services that are designed to be the safest and most efficient in the industry. Apart from our expertise in land and offshore operations, we are continuously expanding our knowledge within subsea mining, geothermal, onshore and offshore construction, as well as offshore wind industries. With offices in 16 countries across five continents, HMH maintains a strong global presence.
 
HMH is a frontrunner in developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint. Equipped with its brilliant team of engineers, HMH is committed to actively exploring opportunities in other industries.  For us, this means new opportunities and challenges that we need creativity and great minds to solve in our efforts to innovate our future. 

At HMH we value our employees. We offer exciting job opportunities that will give you the opportunity to grow in your role and give you the professional development you deserve. In addition to competitive pay and benefits, you will join a casual and inclusive work environment. Our environment is based on respect and having a good day at work, so you can expect to join a knowledgeable, global team who help each other to succeed.

Job Responsibilities

• Provide day-to-day technical support for all employees (the customer) via the global IT Service Desk:  Email, voice, chat, remote support and in person.
• Troubleshoot and resolve end user application issues, hardware issues, network issues, maintain and update technical support documentation.
• Engage with asset management, delivering IT equipment and keeping inventory updated.
• Supplier support
• Work with Applications, Infrastructure, Compliance, Security, and other teams to resolve end--user incidents.
• Follow a common set of practices and principles for the support team with regards to ticket management, updating the knowledge base, customer escalation, and major incident management.
• Keep a culture of trust, communication and support centered on colleagues.
• Self-motivated, ready to learn new tools, bring new ideas and improve the working environment.
• Interest in AI and new technologies, self-motivated to create and bring something new to the company.

Required Qualifications

Education: Studying for a degree in Information Technology, Computer Science, ITSM, or similar.

Skills and Abilities:

• Technical skills and knowledge to support users on Windows 11, Office 365 applications, Copilot, Azure AD, Intune, IT networking, network equipment.
• Strong English communication skills, working together with the global IT team and weekly meetings with the manager in English.
• Ability to communicate technical information to non-technical users.