IT Support Engineer

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. This position requires working from our London office 5 days a week, with travel to our Ashford and other EMEA offices if required.

Verifone are seeking an IT Support Engineer. In this role, no two days are the same - from troubleshooting and deploying new technologies to visiting offices across the EMEA region if needed, you’ll be at the heart of our IT operations. This is a chance to broaden your technical expertise while working in a truly global environment. 

Key Responsibilities: 

• Provide Desktop Support for our offices across EMEA
• Provide Desktop Support for our EVP users in EMEA
• Install, configure, and troubleshoot computer hardware, operating systems, network configurations, software, and IP Telephony
• Liaise with the helpdesk on escalation issues
• Resolve end‑user application problems
• Provide support and create/maintain procedural documentation
• Support the roll‑out of new applications
• Handle administrative tasks such as asset management and ordering IT assets
• Travel to other EMEA offices when required
• Participate in IT and facilities projects

• 1-3 years’ working experience in system support engineering.
• Good understanding understanding of TCP/IP networking and core network fundamentals
• Experience in installing and configuring computer hardware operating systems and applications.
• Strong troubleshooting skills for both system and network issues, including diagnosing and resolving hardware and software faults
• Excellent knowledge of Mac OS and M365 applications (Outlook, Excel, PowerPoint, Teams, SharePoint, and OneDrive)
• Ability to identify, isolate, and handle IT security issues
• Comfortable liaising with external vendors on IT‑related matters
• Strong sense of ownership with the ability to prioritize tasks and manage your workload effectively
• Able to work collaboratively within a team as well as independently with minimal supervision
• Clear communication and strong organizational skills, with the ability to build positive relationships across the business
• Strong interpersonal and communication skills.
• A customer‑focused mindset with strong problem‑solving abilities
• Good English skills, both written and verbal

• Be part of a forward-thinking organization that values innovation and growth 
• Work with a collaborative and passionate team in a dynamic and evolving industry 
• Enjoy competitive compensation, growth opportunities, and a supportive work environment. 

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.