The IT Support Engineer will provide IT support and resolution through the Zendesk system, manage user accounts, and troubleshoot desktop and hardware issues.
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The IT Support Engineer will be responsible for supporting employees in India and all other Weloclize locations in accordance with global IT team practices, standards and policy.
Job Description:
•Provide professional IT support and timely resolution through the Zendesk ticketing system.
•Provide in depth desktop and OS support (Windows and MacOS).
•Laptop provisioning (purchasing, replacements, warranty repairs, returns).
•Provide user support across company enterprise systems including Microsoft 365, Entra and Exchange Online.
•User and endpoint management through Microsoft 365, AutoPilot, InTune, Entra and Endpoint Manager admin centers.
•Mobile Device Management (MDM) through Microsoft Intune, Jamf and Mosyle.
•All other aspects of IT support such as hardware/software purchasing and management, inventory, and asset tracking.
Education
•Bachelor’s degree, or equivalent work experience, preferably in Computer Science or IT/IS.
•IT certifications an advantage.
Experience
•Minimum 3 years hands on experience working in a similar IT support role.
•Demonstrable PowerShell scripting, Power Apps, Logic Apps and/or other automation experience highly desirable.
•Understanding of fundamental network technologies and protocols (DHCP, DNS, VPN, NAT, etc.).
•User management and support experience with major cloud providers such as Entra, Microsoft 365, Citrix ShareFile, Okta, and Zendesk an advantage.
•Extensive desktop and hardware support experience (Windows and Mac).
Additional Job Details:
Key Competencies
•The ability to work effectively with a remote IT team, proactively communicating and building strong professional relationships.
•The desire and ability to deal with everyone in a professional, timely and efficient manner.
•Strong work organization, prioritization, and time management skills.
•Methodical troubleshooting and problem-solving skills.
•Ability to prioritize tasks and balance the needs of local and remote users.
Job Reference: #LI-JC1
Hybrid office in Gurgaon and Noida:
- 2-3 days working in the office to fulfill the needs for Gurgaon and Noida office.
- Traveling to these 2 offices is required as needed to provide IT support.
Office Address:
Noida office Address: Ofis Square Tower A-1, Sector 3, Noida, Uttar Pradesh 201301
Gurgaon office Address:Plot No. 388, Shankar Chowk Road, Udyog Vihar, Phase III Road, Sector 20, Gurugram, Haryana 122016
